Enterprise Customer Success Manager

Enterprise Customer Success Manager – Canonical

Canonical is a leading provider of open‑source software and operating systems for global enterprises. Our platform, Ubuntu, powers public cloud, data science, AI, engineering innovation, and IoT. With 1200+ colleagues across 75+ countries, we collaborate remotely and meet in person 2–4 times per year.

We are hiring an Enterprise Customer Success Manager to reduce risk and churn, facilitate adoption of new products, and support expansion within existing accounts.

This role will be based remotely.

• Onboard new customers and introduce them to Canonical’s products and support processes.
• Elaborate and coordinate complex projects with developers, IT managers, and decision makers.
• Collaborate with Sales, Field Engineering and Support to develop engagement plans that meet customer objectives.
• Manage a customer portfolio in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
• Execute a disciplined weekly customer and business review process with cross‑functional teams to identify blockers, prioritize and drive resolution.
• Advocate for customers internally and influence product roadmap, documentation, and processes.
• Support customers through reactive ticket requests.
• Create campaigns targeting multiple customers through digital touch‑points and activities.

• Minimum 5 years of experience in IT with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT.
• Excellent presentation skills and ability to guide conversations about complex software.
• Experience building and improving internal processes while delivering customer projects on time.
• A team player who interacts with all departments and levels, internally and externally.
• Knowledge of agile methodologies.
• Proficiency in Spanish and Portuguese in addition to English is highly valued.

• Experience with Salesforce, Jira, and other CRMs is a big plus.

• Fully distributed work environment with twice‑yearly in‑person team sprints.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review and performance‑driven bonus or commission.
• Recognition rewards, annual holiday leave, maternity and paternity leave.
• Team Member Assistance Program & Wellness Platform.
• Opportunity to travel to new locations to meet colleagues.
• Priority Pass and travel upgrades for long‑haul company events.

Canonical is a pioneering tech firm at the forefront of the open‑source movement. As the publisher of Ubuntu, one of the world’s most important open‑source projects, we power AI, IoT, and the cloud. We recruit globally and set a high standard for excellence.

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background creates a better environment and products. Whatever your identity, we will give your application fair consideration.