Helpdesk Technician

Job in Boise, Ada County, Idaho, 83708, USA

Listing for: INNOVIT USA INC

Full Time position
Listed on 2026-01-01

Job specializations:

IT/Tech
HelpDesk/Support, IT Support

Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR

Hiring: W2 Candidates Only Visa:
Open to any visa type with valid work authorization in the USA Summary

Helpdesk technicians provide technical assistance to end-users, resolving IT-related issues and escalating complex problems. They maintain IT systems’ smooth operation and user productivity.

Key Responsibilities

Respond to and resolve IT support tickets.

Diagnose and troubleshoot hardware and software issues.

Assist with installation and configuration of systems.

Document solutions and maintain knowledge base.

Escalate unresolved issues to senior IT staff.

Provide guidance to users on IT policies and procedures.

Monitor and maintain IT systems and peripherals.

Support remote users and mobile devices.

Participate in IT system updates and maintenance.

Maintain service quality and user satisfaction.

Qualifications

Associate/Bachelor s degree in IT or related field.
1-3 years of experience in helpdesk or support role.
Knowledge of operating systems and basic networking.
Strong communication and problem-solving skills.

Preferred Skills/Duties

CompTIA A+ or similar certifications.
Experience with ticketing systems.
Familiarity with cloud services.
Ability to create user guides and documentation.

#J-18808-Ljbffr

To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
View / Apply for Jobs
Matching My Jurisdiction


Increase/decrease your Search Radius (miles)



Job Posting Language