ServiceNow Engineer – Platform Operations

Overview

Service Now Engineer – Platform Operations at KPMG US. Hybrid work opportunity. Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients and a culture that encourages development, inclusivity, and innovative excellence.

• Lead and execute support and enhancement requests across all Service Now products/modules, ensuring timely delivery and high-quality outcomes; diagnose, troubleshoot, and resolve platform issues, providing root cause analysis and implementing corrective actions
• Design, configure, and develop solutions leveraging Service Now best practices to meet business needs and drive process improvements; contribute to the continuous improvement of the platform through proactive recommendations and implementation of new features
• Develop and maintain documentation for processes, workflows, and configurations; ensure compliance with organizational standards, security policies, and Service Now best practices
• Contribute to all aspects of the Platform and Plugin/Store App upgrades; mentor junior team members and share expertise to cultivate platform knowledge across the operations team
• Manage platform health, monitor performance, and maintain integration points
• Collaborate with stakeholders and scrum team to gather requirements, refine user stories, and translate needs into actionable Service Now solutions

• Minimum three years of recent practical experience developing, and supporting Service Now in an enterprise environment
• Bachelor's degree from an accredited college or university in computer science, information technology, or related field is preferred;
  Certifications in Service Now Certified System Administrator (CSA) and/or Service Now Certified Application Developer (CAD) are preferred
• Demonstrated experience in supporting and enhancing a range of Service Now products/modules (such as ITSM, ITOM, HRSD, Sec Ops, IRM, etc.); strong understanding of Service Now architecture, data models, integrations, and scripting (JavaScript, Glide API)
• Excellent troubleshooting, analytical, and communication skills; ability to work independently and collaboratively in a fast-paced, dynamic environment
• Minimum one Service Now Certified Implementation Specialist (CIS) in a major module (such as ITSM, HR, CSM, or Sec Ops) is preferred
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity

KPMG complies with all local/state regulations regarding displaying salary ranges. If required, ranges are provided for locations listed. KPMG offers a comprehensive compensation and benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits depend on eligibility and may include medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and well-being benefits.

Personal Time Off, observed holidays, and other details are provided as part of the Total Rewards package. See the KPMG US Careers site for more details.

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KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable laws. No phone calls or agencies please.