Associate Tech Support Analyst

Base Pay Range

$60,000.00/yr - $75,000.00/yr

At SCA Health, we believe health care is about people—the patients we serve, the physicians we support, and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals who collaborate, learn from each other, and live out the mission, vision and values that define our organization. We are part of Optum, redefining specialty care by developing more accessible, patient‑centered practice solutions for a network of over 370 ambulatory surgical centers, 400+ specialty physician practice clinics and numerous labs and hospitals.

Our work spans a broad spectrum of services designed to support physicians, health systems and employers in delivering efficient, value‑based care without compromising quality or autonomy.

What sets SCA Health apart isn’t just what we do, it’s how we do it. Each decision we make is rooted in seven core values:

• Clinical quality
• Integrity
• Service excellence
• Teamwork
• Accountability
• Continuous improvement
• Inclusion

Our values inform our attitudes, actions and culture. Your work directly impacts patients, physicians and communities. Here, you’ll have opportunities to build your career alongside a team that values your expertise, invests in your success and shares a common mission to care for patients, serve physicians and improve health care in America.

We offer a comprehensive benefits package: medical, dental and vision coverage; a 401 k plan with company match; paid time off; life and disability insurance, among others. Learn more .health/why-sca.

As an Associate Tech Support Analyst, you will maintain end‑user relationships at all levels of the organization by supporting both local and remote desktops using varied technologies. You will work under the direction of the IT Manager, supporting the End‑User Services organization. This role requires high accountability, a self‑starter attitude and the ability to consistently deliver positive outcomes. Some travel may be required to support Ambulatory Surgery Centers and practice facilities.

• Experience with remote applications (Splash top, Citrix, Dameware and Remote Desktop).
• Experience with multiple Electronic Medical Records (EMRs) highly preferred.
• Assist teammates with hardware and software repairs via in‑person, phone, email and remote control.
• Occasional travel between ASCs and Birmingham, AL may be required.
• Experience with Microsoft Office Suite.
• Experience with ITSM tools (Service Now) preferred.
• Experience with hardware upgrades, Windows and iOS preferred.
• Follow proper escalation processes based on incident severity.
• Take ownership and accountability of all assigned tickets and drive to resolution.
• Work with facility administrators, risk management, insurance adjusters, contractors and others in responding to emergencies.
• Technical ability to assist with: telecommunications (phones and supporting software), data networking (routers, switches, firewalls, wireless), server hardware and operating systems, and video conferencing solutions.

• Initiative‑taking, decisive, action‑oriented.
• Strong written and verbal communication skills.
• Ability to explain technical issues clearly to non‑technical audiences.
• Broad focus with the ability to manage multiple efforts concurrently.
• Excellent interpersonal, leadership, collaboration, facilitation and negotiation skills.
• Highly motivated, energetic individual with strong ethics and commitment to quality.
• Organized, meticulous and a self‑starter who can effectively begin and complete projects.

• Bachelor’s degree, associate degree or relevant job experience.
• Service Now ticketing system experience.
• Excellent organization, communication, customer service and reliability.
• Good understanding of backup and recovery processes and applications (preferred).
• Healthcare IT experience in Ambulatory Surgery Centers (ASC) preferred.

Ability to collaborate with vendors, technical engineers and SCA team members to support SCA End‑User Services mission.

Must be willing to be on‑site 5 days a week. This is not a remote opportunity.

Entry level

Full‑time

Information Technology

Hospitals and Health Care