Senior Lead AI Technologist

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

Lumen AGT Organization, led by the Chief Revenue Officer, is building a new team (AUTOMATION LAB) to leverage emerging technologies within the Artificial Intelligence field to reengineer existing business processes and reimagine how we go to market with these technologies. The AUTOMATION LAB will sit within the AGT Commercial Excellence Function, and will partner with Sales, Customer Success, Solution Architecture and other AGT functions across all Lumen’s GTM segments – Large Enterprise, Mid-Market, Global Partner Sales, Wholesale, and Public Sector.

The Sr Lead AI Technologist will report to the SR DIR AUTOMATION LAB. The AUTOMATION LAB team will identify, design, develop, and implement AI solutions to transform and drive continuous improvements across business processes and ways of working within the AGT organization.

• Work with broader AUTOMATION LAB Team to identify high impact opportunities where AI technologies can streamline existing processes and improve outcomes – speed, level of effort, cost.

• Help to reengineer and optimize existing workflows by integrating AI technologies into core processes and workflows.

• Partner internally to design, develop, and deploy AI/ML models, automation tools, and Agents to ensure solutions are scalable, robust, secure and adhere to governance.

• Collaborate closely with IT, Data Science, Operations, and Business Analyst teams to gather requirements and integrate AI solutions into the existing technology stack.

• Act as a change agent in AGT for AI-driven workflows. Collaborate cross-functionally to develop communications plans and training programs to help employees adapt to the new tools and processes.

• Help to establish key performance indicators (KPIs) to measure the impact of AI initiatives on business outcomes.

• Uphold responsible AI practices by ensuring solutions adhere to ethical guidelines, data privacy regulations, and fairness.

• Stay abreast of emerging AI technologies, tools, and best practices. Continuously research and evaluate new AI developments (such as advanced machine learning algorithms, generative AI, etc.) for potential application in the company.

• Regularly report progress of AI initiatives to senior leadership and other stakeholders. Communicate successes, lessons learned, and opportunities in a clear, non-technical manner.

• Bachelor's degree in a related field or equivalent years of experience and expertise. Master’s or relevant advanced degree is preferred.

• 10 years of experience in roles involving technology-driven process improvement, with at least 1-3 years in AI/ML projects or digital transformation initiatives.

• Experience linking AI solutions to business strategy and demonstrating tangible business value (e.g., cost reduction, revenue growth, customer satisfaction improvements).

• Hands‑on experience with large language models (LLMs), including open‑source and commercial offerings, and advanced prompt engineering.

• Expertise in model optimization techniques such as retrieval‑augmented generation (RAG), fine‑tuning, reinforcement learning, and pre‑training.

• Familiarity with agentic AI patterns, multi‑agent systems (including control patterns), and orchestration frameworks (e.g., Lang Chain, Lang Graph) is a strong plus.

• Strong background in NLP, supervised learning, and deep learning, with a record of deploying impactful AI/ML solutions at scale.

• Proficiency in Python and modern ML frameworks such as PyTorch, Tensor Flow, and Huggingface.

• Capable of being involved in multiple projects in parallel using agile or hybrid methodologies. Demonstrated ability to work cross‑functionally to deliver complex projects on schedule.

• Excellent…