Technical Support Analyst - Integration

Technical Support Analyst - Integration (Available only to US Citizens)

United States

• Job Identification 310607
• Job Category Support
• Posting Date 10/22/2025, 08:04 PM
• Job Type Regular Employee
• Does this position require a security clearance? No
• Years 6 to 10+ years
• Additional Info Visa / work permit sponsorship is not available for this position
• Applicants are required to read, write, and speak the following languages English

As a Principal Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.

In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Oracle provides the world's most complete, open, and integrated business software and hardware systems. Global Product Support (GPS) provides technical assistance for all Oracle products including Cloud and On-Premise, ensuring maximum availability of Oracle customer’s systems and helping them to benefit from running the latest Oracle technology and applications. Additionally, GPS works closely with our Development organization on ensuring absolute product quality and provides high quality content for the online knowledge databases.

DUTIES & RESPONSIBILITIES:

• Provide customer and systems support of Oracle Integration Cloud (OIC) including Process
• Troubleshoot and analyse application servers and new technologies, with a focus on web servers and application servers
• Collaboration with Oracle Fusion Application Products
• Interact remotely with customers, partners, and software developers to provide technical advice and assistance.
• Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.
• Have the ability to analyse and resolve issues
• Identify and document product defects
• Review design specifications and external technical publications and provide feedback for product and document improvement.

We are looking for experienced Software Engineers to join our Cloud Integration Support group under Middleware stack.

• Four to Ten years of strong experience in Oracle Integration Cloud, Oracle SOA Suite - BPEL, Adapters,
• Good knowledge in Oracle Cloud Infrastructure, Oracle Database
• Technical support experience & Troubleshooting skills

• Fusion Applications
• Proven success in contributing to a team-oriented environment
• Desire to work to one of IT leader industry
• Excellent verbal and written communication skills in English.
• Ability to read and interpret stack traces and troubleshoot issues involving system and process crash events.
• Ability to troubleshoot issues involving platform performance under load.
• Ability to read and analyse network trace data in detail to understand and resolve inter server communication issues.
• Advanced customer support and communications skills.
• Ability to read and interpret programming languages at a code level (especially Java).
• Ability to learn new technologies quickly.
• Demonstrate strong troubleshooting and analytical problem solving skills.
• Able to multi-task and manage multiple technical issues reported by customers

Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as…