Lead Project Team Support Engineer

Position Overview

The LEAD PROJECT TEAM SUPPORT ENGINEER-MI provides remote technical, applications and system support for HCUS customers and supported business units. This role primarily interacts with FUJI Technical Assistance Center (TAC), FUJI customers and other FUJI business units with the management, execution, and administration of operational, billable, and more in-depth projects and support. Supports complex issues where analysis of situations or data requires an in-depth evaluation of variable factors which may include customer impact, HCUS business priorities and regulatory requirements.

Provides assistance to all connected teams on technical and product knowledge and department operating procedures. To meet the needs of our customers and supported business units, working outside of normal business hours and holidays is required.

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting‑edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in‑vitro diagnostics.

But we don’t stop at healthcare; our Non‑Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit:

• Operates with little supervision and is comfortable making decisions to resolve customer issues.
• Take ownership of situations in the absence of management.
• Guide the Support team in the absence of management.
• Collaborate with peers and other Lead Team members on solving complex issues, developing innovative solutions, and documenting all aspects of the process.
• Facilitate growth of other team members through direct mentorship.
• Effectively and efficiently use the FUJIFULM knowledge resources to identify known issues.
• Adhere to custom Service Level Agreement (SLA) requirements to timely escalate issues when appropriate according to established procedures.
• Follow the Technical Assistance Center (TAC) escalation process to ensure timely escalations to our National Support Engineers.
• Work with other business units on escalated cases and security projects to gather additional data and test possible resolutions.
• Manage hardware requests that come into TAC and handle related tasks.
• Handle 3rd‑party remote hands vendor for continued business needs; may involve implementation or service related work.
• Train other business units on the proper use of backend applications the project team manages.
• Maintain expert knowledge of current medical imaging products and related technologies.
• Serve as Project Team Shift Lead as needed, making supervisory decisions when a manager is not available.
• Answer and facilitate incoming customer calls, communicate effectively, and document interactions within a case.
• Work cross‑functionally with other business units and handle other duties as assigned.
• Monitor Project team communication methods (email boxes, group chat rooms, etc.) to ensure proper status updates.
• Perform data collection for revenue purposes for Medical Informatics.
• Maintain a high level of success with yearly goals provided by your manager and metrics defined on a team level.
• Work outside of normal business hours, overtime, holidays, and participate in an on‑call rotation to cover the needs of the business.
• Engage in short‑notice overnight travel as needed to work on customer systems.
• Adhere to the Company’s quality and regulatory compliance requirements, ensuring all duties are performed in…