Sr. ServiceNow Architect

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer‑centric, hard‑working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Sr. Service Now Architect to join our team.

We are seeking a Senior Service Now Architect to join our dynamic IT team. The ideal candidate will bring deep expertise in Service Now Architecture and Integration with a strong focus on IT Service Management (ITSM) and IT Operations Management (ITOM) modules. This role will be instrumental in designing scalable and efficient solutions that drive IT operations, automation, and service delivery across the enterprise.

The Senior Service Now Architect reports to the Senior Director and Practice Leader. This role will be front‑and center in consulting engagements with Compucom's existing and potential new customers.

• Design and architect scalable, maintainable, and high‑performing Service Now solutions across modules like ITSM, ITOM, CMDB, Sec Ops, and custom applications.
• Lead Service Now roadmap development and help define governance for platform usage.
• Partner with business stakeholders to gather requirements, define solution architecture, and ensure alignment with enterprise strategies.
• Create and maintain architectural diagrams, data models, and integration blueprints.
• Provide technical leadership and mentoring to developers and admins on best practices.
• Evaluate new features, plugins, and integrations and make recommendations for adoption.
• Ensure platform security, compliance, performance, and scalability through proper design.
• Oversee complex integrations with third‑party systems using APIs, MID servers, and Integration Hub.
• Lead design review sessions and ensure development aligns with architectural standards.
• Manage upgrades and ensure backward compatibility of customizations and integrations.
• Collaborate with Service Now product managers, business analysts, and enterprise architects.
• Face off with Account Teams on technical matters related to Service Now.

• Bachelor's degree in Computer Science, Information Technology, or related field (Master’s preferred).
• 7+ years of experience working with Service Now, including at least 3 years as an Architect.
• Service Now Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in at least one module – ITSM or ITOM, (HRSD not applicable at this time.).
• Strong understanding of ITIL frameworks and processes.
• Exposure to AI/ML capabilities within Service Now (e.g., Predictive Intelligence).
• Proven experience with Service Now application development, scripting, and workflows.
• Experience designing and integrating Service Now with enterprise systems (e.g., Active Directory, CMDB, Monitoring Tools, HR Systems).
• Deep knowledge of platform architecture, MID servers, ACLs, and service portal design.
• Excellent customer skills, comfortable influencing senior executives.
• Excellent communication, leadership, and problem‑solving skills.
• Service Now Certified Application Developer (CAD) or Certified Technical Architect (CTA).
• Experience with Agile or Dev Ops methodologies.
• Experience integrating external, non‑Service Now AI/ML capabilities with Service Now.
• Familiarity with ITOM integrations with cloud platforms like AWS, Azure, or GCP.
• ITIL v3 or v4 Certification a plus.

The annual starting salary for this position is between $
135,000 – $198,000 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.