Field Support Representative

3 days ago Be among the first 25 applicants

Econolite is an innovator of Intelligent Transportation System (ITS) solutions, products, and services. Our technology is helping save lives and making the Smart City a reality. If you want to be at the forefront of this intelligent technology revolution, we want to talk to you about being part of our team. Econolite is committed to employing the best talent that will make significant contributions to building a safer, connected world.

Econolite's ITS solutions ease traffic congestion, provide safer mobility, and improve quality of life. As the one-stop-shop leader for traffic management systems, sensor products, and services, Econolite is committed to the advancement of connected and autonomous vehicles, smart cities, and cybersecurity.

The Field Support Representative provides technical support to local and regional sales offices in all technical aspects of Econolite Control Products in Boise,  knowledge of product hardware and software applications setup is required and understanding of systems installation for the purpose of advisement to the Agency and Contractor, some on-the-job training is required.

• Provide advice and information to Contractors and Agencies regarding products manufactured or supplied by Econolite.
• Proficient in traffic installation at the cabinet level, troubleshooting, and reading technical manuals/documents.
• Assist the sales team by uncovering customer needs and providing leads for follow-up; support the sales process by presenting solutions and technical information to customers.
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Support industry trade events by installing Econolite solutions and providing technical sales information to customers and prospects.
• Train and mentor other FSRs with respect to products, installation, troubleshooting, and interpreting standards and specifications.
• Use sound judgment, reasoning, and logic to execute tasks.
• Provide turn‑on support for Econolite-manufactured products, ensuring proper functionality and setup.
• Collaborate professionally with end users and contractors to ensure successful installation and operation of products.

• Minimum 5‑year of work experience in electronics or comparable work experience; four‑year degree preferable.
• IMSA Traffic Signal Field Technician certification (IMSA Level
  2) within 3 months of hire.
• Ability to read, analyze, and interpret electronic schematics, engineering drawings, user manuals and technical documents, and troubleshooting guides.
• The successful candidate is a fast learner who retains knowledge, applies training and has previous technical experience in the traffic industry.
• Computer literacy in Microsoft Office Suite, Windows or Mac OS X, Microsoft Dynamics CRM or other CRM system, and document daily activities in Microsoft Dynamics CRM.
• Ability to effectively present information and respond to questions from managers, customers, and the general public.
• Valid driver’s license and clean driving record.

• Must be able to stand, walk, squat, and bend at the waist for extended periods of time.
• Safety sensitive position – will be required to work at busy traffic intersections.
• Required to drive up to five hours a day; ability to lift and carry up to 40 pounds.
• May work in various, changing outdoor weather conditions (rain, heat, snow, etc.).

Extensive business travel within assigned district. Occasional travel outside of assigned district in support of Area or National requirements.

All candidates who accept employment will be subject to a background investigation and drug screening. For applicable roles, candidates will also be subject to a Motor Vehicle/Driving Record screening.

This role is eligible for benefits: weekly pay, weekly PTO accrual, paid holidays. Various medical plans, dental, vision, flexible spending accounts, direct deposit. Basic life, LTD, 401k discretionary match. Other voluntary benefits include: identity theft protection.

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