Technical Support Specialist

Overview

Ericsson’s Global Service and Support continues to evolve to maintain our industry leadership. As a member of our Technical Support Team, you will experience a fun and collaborative environment, continuing education options, and recurring team building activities. We aspire to maintain our industry leadership in technical support and customer satisfaction by innovating our processes and capabilities to provide a superior support experience.

• Respond promptly to customer inquiries via phone, chat, and digital cases.
• Create and maintain case management records using a CRM.
• Provide front‑line support to customers and partners.
• Curate knowledge‑base articles to foster customer self‑help tools available online.
• Recommend enhancements to Ericsson products and services that improve serviceability and operation.
• Regularly provide feedback on the soundness and effectiveness of the department’s policies and procedures.
• Maintain a high standard of customer satisfaction.
• Support the opt‑out model for company‑recognized holidays.

You will have excellent communication, interpersonal, organizational, and presentation skills. You are self‑motivated, detail‑oriented, and well organized. We value diverse backgrounds and encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

• Salary range: $55,000.00–$75,000.00 (dependent on experience and qualifications).
• Annual bonus opportunity tied to performance.
• Competitive health benefits, including PPO, HSA, and medical coverage.
• 401(k) plan with a 4% company match and immediate vesting.
• Paid time off: 15 days of vacation, 11 holidays, 8 hours of volunteer time, 80 hours of sick time (pro‑rated).
• Paid maternity and parental leave up to 16 and 6 weeks at 100% pay respectively.
• Additional company‑paid benefits such as a comprehensive Employee Assistance Program and Talkspace mobile therapy.

Ericsson is proud to be an Equal Opportunity employer. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr