Systems Administrator

We are looking for an experienced Systems Administrator to own the health, security, and connectivity of the platforms that fusion

Span runs on. This is a hands‑on individual contributor role for someone who has already spent several years administering enterprise systems and is ready to take full ownership of an environment rather than work tickets inside someone else's.

You will sit at the intersection of cloud infrastructure, enterprise SaaS administration, and software integration. Our business runs on Salesforce and AWS, connected to the SaaS applications our teams work in every day. Keeping that ecosystem secure, well‑governed, and talking to itself correctly is the job.

You will support colleagues in Poland and in the United States, working the same scope of problems as a counterpart based in our Rockville, MD office.

The work is a mix, and the balance shifts week to week:

• Standing up a new integration, migrating or consolidating a platform, rolling out device management policy, tightening an access model, or automating a process that is currently manual and error‑prone.
• Working the ticket queue for our SaaS applications. Access requests, onboarding and offboarding, license assignments, permission and group changes, configuration questions, and the "this suddenly stopped working" reports that need someone to actually diagnose them rather than restart them.
• Monitoring, patching, backups, security posture, cost visibility, vendor release management, and keeping documentation current.

You should be comfortable moving between a multi‑week infrastructure project and a same‑day access request without treating either one as beneath you. Both are the job.

• Administer the business‑critical SaaS applications fusion
  
  Span runs on, including Salesforce, Google Workspace, Jira, Confluence, Slack, Zoom, BambooHR, Quick Books, Cloudflare, Granola, Claude, and Iru MDM.
• Own identity and access management across the SaaS estate: user provisioning and deprovisioning, SSO, role and permission models, group membership, and periodic access reviews.
• Run onboarding and offboarding from the systems side, making sure new hires have what they need on day one and departing employees lose access cleanly.
• Manage device enrollment, policy, and compliance through our MDM platform.
• Manage licensing, renewals, vendor configuration, and application lifecycle work such as release evaluation, sandbox testing, and controlled rollout.
• Handle and resolve the SaaS‑related ticket queue, and escalate to vendors when an issue is genuinely theirs.

• Administer our Amazon Web Services (AWS) infrastructure: IAM, compute, storage, networking, and cost visibility.
• Keep systems patched, monitored, backed up, and recoverable. Know what is running, what it costs, and what happens when it fails.
• Implement and monitor security best practices across all managed platforms to safeguard company and client data.
• Apply infrastructure as code, version‑controlled configuration, automated deployment, and meaningful monitoring and alerting where they make sense.

• Work directly with REST/SOAP APIs to build, maintain, and troubleshoot integrations between diverse software platforms.
• Own the connective tissue between Salesforce and our core tools, and keep data synchronized and trustworthy across systems.
• Write logic and scripts that automate manual workflows and reduce the number of things a human has to remember to do.
• Identify and resolve integration failures, authentication problems, and API bottlenecks to ensure high system availability.

• Take ambiguous requests and unclear symptoms, trace them…