Test Environment Manager

Job Description
Project

Description:

We are seeking an experienced Test Environment Manager who is responsible for the end-to-end monitoring and maintenance of all non-production IT environments (Development, Testing, Staging, UAT). This role ensures high availability, stability, and integrity of software environments across the cross-function application platform, minimizing downtime and deployment friction for development and QA teams.

• Environment Health checks:
  Check Status of Health check results of the Environment for the day and take necessary actions by coordinating with Support teams.
• Release & Deployment Coordination:
  Collaborate with development and QA teams to schedule through environment booking and coordinate code deployments, Environment refreshes, and patch management across environments.
• Issue, Incident & Problem Management:
  Act as the primary point of escalation for environment-related issues, outages, performance bottlenecks and coordinate with support teams to resolve issues, and Drive teams for root cause analysis and implement preventive measures.
• Knowledge Base:
  Keep all issues thoroughly documented and build a comprehensive Knowledge Base to streamline future troubleshooting and onboard new team members efficiently.

Dev Ops Information Technology Infrastructure Library (ITIL) ITSM processes in Service Now System Environment Management Test Environment

• Experience:
  
  5+ years of experience in IT environment management, Dev Ops, release Management, or systems administration within a complex enterprise environment.
• SDLC Expertise:
  Hands-on experience working across the complete Software Development Life Cycle (SDLC), from initial planning and development through to testing, deployment, and post-production support.
• Client-Facing & Communication
  
  Skills:
  
  Exceptional written and verbal communication skills with a proven track record of interacting directly with external clients, stakeholders, and senior leadership to gather requirements, provide status updates, and manage expectations.
• Cross-Functional Collaboration:
  
  Ability to operate as a strong individual contributor who excels at coordinating with disparate cross-functional team to drive environment readiness