MUMPS VISTA Support Engineer
Job in
Boise, Ada County, Idaho, 83701, USA
Listed on 2026-10-03
Listing for:
Associates Systems LLC
Full Time
position Listed on 2026-10-03
Job specializations:
-
IT/Tech
IT Support, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
All qualified resumes will be responded to in 24hrs or less US Citizen or Green card a must
- No CORP TO CORP
Key Responsibilities
- Provide expert guidance on VistA and MUMPS-based application sustainment.
- Analyze, triage, and resolve VistA defects, incidents, service requests, and production issues.
- Perform root cause analysis across code, data, configuration, workflow, interface, and environment-related issues.
- Support Tier 2 and Tier 3 production support, including incident prioritization, escalation, workaround identification, and resolution planning.
- Develop and review defect resolution plans, including remediation approach, code/data impacts, testing strategy, release considerations, and rollback planning.
- Support testing, validation, release readiness, deployment planning, documentation updates, and post-release monitoring.
- Collaborate with developers, testers, product owners, release managers, operations teams, and government stakeholders.
- Recommend improvements to sustainment processes, defect prevention, monitoring, backlog management, and knowledge transfer.
- Significant hands-on experience with VistA sustainment, operations, maintenance, or modernization.
- Strong knowledge of MUMPS programming and VistA technical architecture.
- Experience with VistA routines, globals, File Man, data dictionaries, cross-references, and package dependencies.
- Proven ability to diagnose and resolve production defects in legacy or mission-critical systems.
- Experience with Tier 2/Tier 3 support, ticket triage, defect management, and structured software delivery processes.
- Ability to communicate complex technical issues clearly to both technical and non-technical audiences.
Prior experience supporting Department of Veterans Affairs systems or federal healthcare platforms. Familiarity with VA product-line delivery models, federal sustainment practices, release management, Agile, Dev Sec Ops , and compliance requirements. Experience with monitoring, root cause analysis reporting, data correction, table maintenance, or legacy system modernization.
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