Premier Resident Engineer

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.

Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.

Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.

The Extreme Premier Resident Engineer (PRE) will work within a customer team of highly skilled and experienced engineers to support a full-time resident engineer position in the Cincinnati, OH area. The PRE role requires a broad range of technical, troubleshooting, and planning skills, and excellent customer communication skills. The PRE is considered a "trusted advisor" for the customer during the engagement.

The PRE's role is to provide a high-quality implementation of all areas of the Extreme Network product suites, by ensuring that all networking implementations meet the customer's functional requirements.

• Provide full-time project support for a large Enterprise Healthcare Extreme customer in the Cincinnati, OH area.
• Follow Extreme Premier Services PDIO (Plan/Design/Implement/Operate) implementation methodology.
• Plans to include high-level architecture diagrams, functional capabilities, highlight customer prerequisites, configurations and track deliverable dates and timelines for a production implementation.
• Define UAT, and Functional Validation criteria within a MOP (Method of Procedure) document.
• Responsible for creation and maintaining of project documentation during implementation and ongoing deliverable.
• Responsible as a technical lead and trusted advisor to the customer during implementation phases and an ongoing? team member.
• Responsible as a liaison between sales, PLM, Engineering, GTAC (as required) and customer during all phases of implementation and production phases of the network.
• Work with Extreme partners and sales staff to implement Extreme solutions and provide knowledge transfer as required for the defined solution.
• Must possess situational awareness and the ability to proactively escalat any customer issues to the PSM (Premier Success Manager), GTAC, Account Team, and Management in a timely and cohesive manner.
• Must maintain excellent knowledge of all Extreme product suites:
  • Extreme Cloud IQ Site-Engine (XIQ-SE) Manage, Control, Analytics
  • Extreme Cloud IQ (XIQ) Wireless
  • EXOS (ERS series) switching OS
  • Extreme VOSS switching OS and Shortest Path Bridging (SPB) Fabric

Expert in networking technologies with industry and regional knowledge and experience. (5 or more years' experience)