Director, Healthcare Consulting Services

Merge medical imaging solutions, offered by Merative, combine intelligent, scalable imaging workflow tools with deep and broad expertise to help healthcare organizations improve their confidence in patient outcomes and optimize care delivery.

The Director, Consulting Services owns the solution practice that carries Merge implementations from discovery through stabilization, the design + configuration standards that practice works to, & the customer education that turns a delivered solution into daily practice. The Director leads the practice, sets the methodology governing how solutions are designed, validated, & accepted, & is accountable for adoption of what the practice delivers.

• Lead the Consulting Services practice across the implementation lifecycle, spanning discovery, solution design, configuration, testing, & post-go-live stabilization
• Set the discovery + design methodology the practice delivers against, including required artifacts, design reviews, sign-off points, & traceability from configuration decisions back to the customer's stated objectives
• Establish and enforce configuration standards grounded in leading practice, & manage the exception path where a customer requirement genuinely warrants deviation
• Own the clinical, operational, & administrative workflow standards that guide solution design, spanning radiology, cardiology, & specialty service lines through to imaging operations, scheduling, & reporting workflows
• Lead customers to design decisions that advance their organizational goals, including turnaround time, throughput, site consolidation, standardization across facilities, & cost per study
• Define the adoption measures for delivered solutions, & hold the practice accountable to them following go-live
• Validate scope at the pre-sales handoff, & route gaps identified in discovery through change control
• Own internal build quality, including the configuration validation & functional testing completed before a solution is presented to the customer
• Own the customer UAT approach, including test plan design, scenario coverage across clinical & administrative workflows, defect triage, & documented customer acceptance
• Define go-live readiness criteria & hold the sign-off decision for solution readiness
• Define stabilization exit criteria & the handoff to Support + Customer Success
• Own the customer education strategy, including curriculum design, role-based learning paths, & the delivery model across live, remote, & self-service channels
• Build and maintain the training content library covering clinical, technical, & administrative audiences, & keep it current against product release
• Measure training effectiveness against competency and adoption outcomes rather than completion counts
• Manage practice utilization + billable capacity, & forecast consultant demand against the implementation pipeline
• Serve as the senior solution authority with customer clinical + IT leadership on design decisions and escalated disputes
• Partner with Service Delivery + Technology Operations on engagement staffing, sequencing, & cross-functional issue resolution
• Build the capability + certification model defining consultant competency levels across products, service lines, & engagement complexity

• Clinical workflow fluency across radiology, cardiology, & specialty service lines
• Operational + administrative workflow fluency across imaging operations, scheduling, reporting, & departmental reporting structures
• Product configuration depth, sufficient to review a design and identify what will fail under real volume
• Consultative influence: moves customers off preference toward leading practice, & frames the trade-off in terms of the outcomes their organization is measured on
• Judgment…