Ingeniero NOC – SonicWall | Infraestructura & Soporte TI
Listed on 2026-10-04
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IT/Tech
IT Support, Systems Administrator
Are you experienced in IT infrastructure support, troubleshooting, and Sonic Wall ? We are looking for a NOC Engineer with strong analytical skills, a customer-focused mindset, and hands-on experience resolving technical issues across client IT environments.
In this role, you will monitor, diagnose, and resolve issues involving servers, networks, Microsoft 365, virtualization, backups, security solutions, and cloud/on-premises environments , while providing direct customer support and assisting Tier 1 engineers.
? ResponsibilitiesProvide technical support to customers via phone, email, and ticketing systems.
Diagnose and resolve issues involving servers, PCs, laptops, mobile devices, networks, cloud solutions, and on-premises environments .
Administer and support Sonic Wall physical and virtual appliances .
Perform root cause analysis and troubleshoot recurring IT issues.
Administer and support Microsoft 365, antivirus, anti-spam, email archiving, and managed backup solutions .
Support server environments and virtualization solutions .
Respond to system-generated alerts and service requests.
Provide technical support and escalation assistance to Tier 1 engineers.
Document incidents, troubleshooting steps, resolutions, and customer interactions in the ticketing system.
Escalate complex issues appropriately and contribute to meeting SLA and service performance metrics .
Requirements2+ years of IT experience , preferably in NOC, IT infrastructure, or technical support environments.
Hands-on experience with Sonic Wall physical and/or virtual appliances .
Experience with
Microsoft Online Services / Microsoft 365 .
Strong knowledge of IT infrastructure, networking, and troubleshooting .
Experience supporting server hardware and software .
Knowledge or experience with virtualization solutions .
Experience with
Backup and Disaster Recovery (BDR) solutions.
Experience working with ticketing systems and providing direct customer support .
Strong communication, analytical, and problem-solving skills.
Ability to manage multiple incidents and priorities independently in a fast-paced environment.
Nice to HaveCertifications or additional knowledge in Sonic Wall, Cisco, VMware, Microsoft Server, Microsoft 365, CompTIA A+, or CompTIA Network+ .
If you have strong infrastructure troubleshooting skills and hands-on Sonic Wall experience , we’d love to hear from you! ?
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