Tier 2 Technical Support Analyst - SaaS & API Expert
Listed on 2026-10-07
-
IT/Tech
IT Support, Technical Support
Quavo, Inc. in the United States is seeking a Technical Support Analyst (Tier
2) to resolve complex issues within the Client Support team, escalating only true code defects to Engineering. You will manage tickets in Salesforce Service Cloud, diagnose API, SQL, and data problems, and mentor Tier 1 agents.
This role requires strong communication, a SaaS background, and collaboration with cross-functional teams to improve processes and knowledge bases while ensuring timely resolutions under SLAs.
We are looking to fill the Tier 2 Technical Support Analyst
- SaaS & API Expert position at Rippling, Inc. in United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Tier 2 Technical Support Analyst
- SaaS & API Expert role in the description above.
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