Sr. Symitar Systems Analyst

The Senior Symitar System Analyst reports to the Host Services Manager and supports the analysis, design, integration, testing, implementation, administration, and support of the Symitar core banking system and related Host Services applications. This role maintains production and development environments, supports business units, manages recurring operational processes, and serves as a technical subject matter expert for Symitar, Power On, Power Frame Docs, OpCon, OnBase, integrations, automation, and data analysis.

This role provides advanced technical support and leadership, contributes to projects that improve efficiency, reliability, security, compliance, and the user/member experience, and assists the Host Services Manager with technical, operational, project, vendor, and administrative responsibilities.

• Maintain, troubleshoot, configure, optimize, and administer Symitar production and development environments, including user, computer, and server access.
• Support Symitar releases, upgrades, service packs, mandates, data purges, scheduled downtime events, integrations, data feeds, file transfers, vendor applications, and related Host Services applications including OnBase, ARCU, EDS/SDS, and Power Frame Docs.
• Coordinate with third-party vendors and internal IT teams to resolve technical issues and maintain stable, reliable application support.

• Design, develop, test, implement, maintain, and troubleshoot Power On programs and Power Frame Docs solutions, including templates, forms, workflows, configurations, and integrations.
• Administer and support the In-House OpCon and EASE-hosted OpCon environments, including automated processing, job scheduling, file transfers, workflows, and third‑party integrations.
• Identify opportunities to automate manual processes, improve operational efficiency, and strengthen recurring production activities.

• Perform SQL querying and data analysis using ARCU and/or Databricks for troubleshooting, reporting, reconciliation, research, trend analysis, and operational improvement.
• Monitor ARCU Data Load processes, troubleshoot data issues with Infrastructure and Application Services teams, and support EDS/SDS and ARCU upgrades to maintain data reliability, system performance, and operational continuity.
• Monitor performance, provide advanced second‑level support, perform root‑cause analysis, prioritize issues by impact and urgency, and implement sustainable solutions for complex or recurring issues.

• Partner with business units to gather requirements, identify process improvements, lead or support Symitar‑related projects, and provide technical recommendations on scope, risk, dependencies, testing, deployment, and vendor integrations.
• Support the Host Services Manager with applicable technical, operational, project, vendor, and administrative responsibilities.
• Serve as a trusted technical subject matter expert for Symitar, Power On, Power Frame Docs, OpCon, OnBase, integrations, automation, and related technologies.
• Follow security, access‑control, change‑management, and operational procedures.
• Support audits, risk assessments, control testing, regulatory reporting, document retention, and compliance requirements.
• Serve as a technical resource and mentor for other analysts and business partners.
• Promote cross‑training, knowledge sharing, documentation, and knowledgebase practices to reduce dependency on single resources.
• Review technical solutions and encourage automation, modern development practices, and emerging technologies.
• Other duties as assigned