IT Operations Manager

Type of Requisition:

Regular Clearance Level Must Currently Possess:

None Clearance Level Must Be Able to Obtain:

None Public Trust/Other

Required:

BI Full 6C (T4)
Job Family:

Administration

Job Qualifications:

Skills:

Communication, Information Technology Operations, Services Management

Certifications:

None

Experience:

5 + years of related experience US Citizenship

Required:

No

Job Description:

The IT Operations Manager oversees daily IT service delivery to ensure reliable, secure, and high-quality technology operations across the agency. This role leads IT teams and vendors, drives operational excellence, and ensures infrastructure, applications, and end-user services support mission needs.

• Lead day-to-day IT operations across service desk, infrastructure, networks, cloud services, and business applications.
• Manage incident, problem, request, and change processes to maintain strong service performance.
• Guide IT staff and contractors, setting priorities and fostering accountability, customer focus, and continuous improvement.
• Ensure reliability of networks, servers, cloud environments, endpoints, and critical systems through proper monitoring, maintenance, upgrades, and lifecycle planning.
• Partner with cybersecurity teams to maintain secure operations, address vulnerabilities, manage access, and met compliance requirements.
• Communicate outages, risks, and priorities to stakeholders while gathering feedback to enhance service quality.
• Manage vendor relationships, performance, procurement support, and contract execution.
• Track key metrics (service availability, incidents, satisfaction, lifecycle status, vulnerability compliance) and deliver regular operational reporting.
• Identify opportunities to modernize, automate, and improve IT operations while aligning to strategic goals and emerging mission needs.

• 5+ years of progressive IT experience with operational leadership.
• Experience across multiple IT domains in government or regulated environments.
• Strong understanding of IT service management, cloud services, cybersecurity operations, infrastructure, and end-user support.
• Proven vendor and contractor management experience.
• Excellent communication skills, especially with non-technical audiences.
• Experience with ITSM platforms (e.g., Service Now).

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support:
  An internal mobility team focused on helping you achieve your career goals
• Rewards:
  Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility:
  Full-flex work week to own your priorities at work and at home
• Community:
  Award-winning culture of innovation and a military-friendly workplace

Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.

The likely salary range for this position is $123,250 - $166,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly

Hours:

40

Travel Required:

None Telecommuting Options:

Remote

Work Location:

Any Location / Remote Additional Work Locations:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and…