Support Engineer

think bridge is how growth-stage companies can finally turn into tech disruptors. They get a new way there – with world-class technology strategy, development, maintenance, and data science all in one place. But solving technology problems like these involves a lot more than code. That’s why we encourage think ’ers to spend 80% of their time thinking through solutions and 20% coding them.

With an average client tenure of 4+ years, you won’t be hopping from project to project here – unless you want to. So, you really can get to know your clients and understand their challenges on a deeper level. At think bridge , you can expand your knowledge during work hours specifically reserved for learning. Or even transition to a completely different role in the organization.

It’s all about challenging yourself while you challenge small thinking.

think bridge is a place where you can:

• Think bigger – because you have the time, opportunity, and support it takes to dig deeper and tackle larger issues.
• Move faster – because you’ll be working with experienced, helpful teams who can guide you through challenges, quickly resolve issues, and show you new ways to get things done.
• Go further – because you have the opportunity to grow professionally, add new skills, and take on new responsibilities in an organization that takes a long-term view of every relationship.

think bridge … t here’s a new way there.
What is expected of you?

As part of the job, you will
be required
to

• Respond to and resolve complex issues in SharePoint Online/On-Prem, Power Apps, and Microsoft Teams.
• Investigate service outages, performance issues, and integration problems using diagnostic tools.
• Conduct deep troubleshooting with logs and analytics to find root causes.
• Collaborate with Microsoft Support for swift issue resolution.
• Administer SharePoint, focusing on site collections, permissions, and workflows.
• Support Power Apps, including app performance tuning and security configuration.
• Manage Teams issues, from call quality to governance and compliance.
• Document and maintain records of incidents and solutions for future reference.
• Work with IT teams and stakeholders to enhance user experience.

If your beliefs resonate with these, you are looking at the right place !

• Accountability – Finish what you started.
• Communication – Context-aware, pro-active and clean communication.
• Outcome – High throughput.
• Quality – High-quality work and consistency.
• Ownership – Go beyond

• 5+ years experience in technical support for Microsoft 365.
• Bachelor’s degree in Computer Science or related field.
• Expert in SharePoint, Power Apps, and Microsoft Teams.
• Proficient in Power Shell scripting for Microsoft 365.
• Strong knowledge of Microsoft 365 security and compliance