Technical Sales Solution Architect

The Solution Architect is a customer-facing technical and commercial resource within Kardex Solutions responsible for helping the Sales organization identify customer requirements, develop solution concepts, and effectively demonstrate how Kardex Solutions technologies can solve complex distribution and fulfillment challenges.
The role sits at the intersection of sales, solution design, operations, and technology. The Solution Architect engages early in the sales process to understand a prospect’s operational challenges, material flows, business requirements, and growth objectives, then translates those requirements into an automation strategy centered primarily around Auto Store, conveyor and material handling technologies, and the broader Kardex Solutions portfolio.
A critical component of the role is making automation understandable and compelling. The Solution Architect will lead customer discovery sessions, solution workshops, product demonstrations, conceptual solution reviews, and technical presentations that enable customers to understand not only how the technology works, but how it improves their operation and delivers measurable business value.
The successful candidate will combine strong knowledge of warehouse operations and automation with the communication skills necessary to engage everyone from warehouse operators and engineers to senior executives.

Your tasks

Partner with Sales to engage prospective and existing customers during the earliest stages of an opportunity.

Lead structured discovery sessions to understand:

• Current warehouse and fulfillment processes
• Receiving, replenishment, storage, picking, packing, and shipping workflows
• SKU profiles and inventory characteristics
• Order profiles and demand patterns
• Required throughput and peak operating conditions
• Service-level requirements
• Labor requirements and constraints
• Available building footprint and facility limitations
• Growth expectations
• Integration requirements
• Customer business objectives and investment criteria

Translate operational discussions into clear functional and technical requirements that can be used by Kardex Solutions engineering and solution design teams.

Identify gaps in customer-provided information and work with Sales and the customer to collect the data required to develop an appropriate solution.

Develop high-level automation concepts that address the customer’s operational and business requirements.

Evaluate where technologies such as:

• Auto Store
• Conveyor and sortation
• Goods-to-person technologies
• Pick and pack workstations
• AMRs and other mobile robotics
• Warehouse execution and control software
• Peripheral automation and value-added technologies

can be combined to create an effective end-to-end solution.

Work closely with Kardex Solutions engineering and design teams as opportunities progress from conceptual design into detailed engineering and proposal development.

Help ensure that proposed solutions balance:

• Operational performance
• Technical feasibility
• Scalability
• Simplicity
• Customer experience
• Implementation risk
• Capital investment
• Long-term total cost of ownership

Serve as a knowledgeable customer-facing resource for Auto Store opportunities.

Help customers understand concepts including:

• Grid and storage design
• Bin sizing and utilization
• Robot and port requirements
• Throughput
• Workstation strategies
• Picking and replenishment processes
• System expansion
• Redundancy and availability
• Software integration
• Operational optimization

Support the Sales team in explaining why a particular Auto Store configuration is appropriate for the customer’s operation.

Collaborate with internal engineering resources to ensure assumptions used during…