Enterprise Key Account Director

Supermove builds software and AI for moving companies. We've raised $30M from Andreessen Horowitz (a16z) and other investors. We started in 2019 as the system that runs a moving business: sales, operations, crews, billing. Today that system runs moving companies across the US, Canada and Australia, from single-location movers to some of the largest van lines and franchise systems in North America.

When a major account signs with us, someone has to make sure it delivers. It goes live on time, it hits the results the customer bought us for, and it renews bigger than it started. That's you.

You’re the quarterback for our largest accounts from signature through first renewal, but this is not a role where you manage the project from the sidelines. You'll own the plan and coordinate implementation managers, support engineers, product, and sales, while also getting directly into the work yourself.

That might mean configuring and testing a Voice Agent, rewriting a playbook after listening to calls, tracing an integration issue, building an ROI analysis, testing a new workflow with the customer, or jumping into Supermove to figure out why something isn’t working. You should be comfortable moving between an executive meeting and hands‑on troubleshooting in the same afternoon.

We have specialists you’ll work with, but we want someone whose instinct is to dig in, understand the problem firsthand, and help get it solved—not just assign it to someone else.

Enterprise moving is complicated work. A large account can mean hundreds of locations, franchisees or agents with their own ways of doing things, several systems that need to talk to each other, and a leadership team that expects results in months, not years. Getting AI to work inside an operation like that is the hard part. We want someone who enjoys that problem.

• Own the relationship and the results for a small number of our largest accounts, from the executive sponsor to the ops leads who use Supermove every day.
• Run implementations as real projects: discovery, scope, plan, milestones, go-live. Keep the teams moving and hold them to their dates, including people who don’t report to you.
• Plan and lead onsite working sessions. Get the right people in the room and leave with decisions made.
• Design how AI fits into each customer’s operation. Decide which calls a voice agent should take, which workflows Autopilot should run, and where a person still belongs in the loop.
• Stay hands‑on with the agents once they’re live. Review calls and agent sessions, find where things break down, tune the playbooks, and measure again.
• Be the customer’s voice inside Supermove as Autopilot grows. Our largest customers will be among the first to push it into new parts of their business, and what you learn with them will shape what we build next. Turn it into clear, prioritized input for product and engineering.
• Prove ROI with data. Know what we’re generating for each account before they ask, and build the dashboard or analysis that shows it.
• See risk early and act on it. Work with sales before the handoff so what we sold is what we deliver, and drive expansion once the account is healthy.

• 4+ years in management consulting, enterprise implementation, solutions or technical account management, or a similar client‑facing role where you owned complex projects end to end.
• You’ve run programs with many stakeholders and moving parts, and you can walk us through how you kept one on track.
• You’re technical enough to go deep. You understand APIs, webhooks, and data flows, and you’re at home with engineers. You can read an integration spec and tell us what’s missing. SQL or light scripting is a plus. Production code is not required.
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