End-User Computing Specialist

Job#: 3055343

End-User Computing Specialist 1

Location: Boise, Idaho (Onsite)

Under direct supervision, the End-User Computing Specialist 1 provides accurate, timely, and creative solutions to end-user computer, telecom, and networking problems of a moderate to complex nature. This position ensures end-user productivity and supports a wide variety of IHT End User Computing specialty roles within the Health System, including Communication, Desktop, Network, Infrastructure, Print, Audio-Visual, and Integration.

• Act as a second-level resolution resource, including recognizing, researching, isolating, and resolving information systems issues.
• Perform restorative and maintenance actions either remotely or at the end user's location to resolve problems.
• Conduct general maintenance and support of IT hardware and infrastructure.
• Recommend systems modifications to reduce user issues.
• Respond to situations where standard procedures have failed in isolating or fixing problem equipment or software installations and configuration changes.
• Collaborate with Tier 2 support personnel for appropriate services, repairs, troubleshooting, training, and follow-up.
• Maintain accurate information and data regarding end-user issues within the tracking system according to policies and standards.
• Handle basic issues and problems, and refer more complex issues to higher-level staff.

Experience: A minimum of 1 year of applicable experience is required. Education may be considered in lieu of experience.

Technical

Skills:

Possesses entry-level knowledge of subject matter related to end-user computing and IT support.

This is an in-field position that requires travel to multiple sites. The chosen candidate will work inside healthcare and hospital environments, which may involve occasional patient contact. Candidates must be customer-service oriented. Occasional overnight travel may be required, and a reliable personal vehicle is necessary for all shifts. Mileage reimbursement is provided.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.

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