ServiceNow Product Architect Job Boise area,Idaho USA,IT/Tech

Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

Key Responsibilities

Solution architecture and design governance Own end-to-end architecture for assigned Service Now products — from discovery and design through release, adoption, and lifecycle improvement — producing artifacts such as blueprints, integration patterns, and decision records. Lead architecture reviews and design-authority forums for assigned products; approve designs within delegated authority and elevate enterprise-wide or exception decisions to the Platform Architect. Establish platform guardrails, reusable patterns, and coding/integration standards, and review internal and vendor designs for alignment, security, and technical-debt impact.

Demand intake, product ownership, and prioritization Serve as the functional/technical owner for assigned application areas and primary platform-facing partner to business Product Owners. Qualify and shape new ideas, enhancements, and technical debt into ready features, epics, and stories, using a transparent value-based prioritization method (e.g., WSJF). Represent assigned products in Demand Board, roadmap, and release/funding discussions.

Integration, data, CMDB/CSDM, and AI architecture Design integration approaches (Integration Hub, APIs, events, MID Server) and define data ownership, quality, and lifecycle expectations for assigned products. Apply CMDB/CSDM, Service Graph, and service-modeling principles where relevant, and guide adoption of Now Assist, AI agents, MCP, and related AI governance patterns.

Delivery enablement and platform-health stewardship Partner with developers, analysts, and vendors to remove technical blockers; build prototypes/proofs of concept and perform code and integration-pattern reviews. Provide selective quick-turn fixes for executive or critical US-hours needs and first-pass technical triage for severe issues, without owning the incident queue or on-call rotation. Maintain the product architecture roadmap, support upgrade/release planning, and prioritize technical debt and platform-health improvements;

mentor developers on reusable patterns.

Business partnership, adoption, and vendor leadership Facilitate discovery/design workshops, demonstrate capabilities in business terms, and convert underused licensed capabilities into adoption opportunities. Provide technical direction and design governance to implementation partners and vendors, validating deliverables and ensuring knowledge transfer to operations.

Required Qualifications

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.

8+ years of enterprise platform/application delivery experience, including 5+ years hands-on Service Now experience across architecture, configuration, integration, and lifecycle ownership.
Proven ownership of solution architecture in a large enterprise (multiple business units, tenants, or regions), translating business goals into scalable, secure, and supportable designs.
Experience leading architecture reviews, setting standards, and influencing senior business and technical stakeholders.
Current hands‑on knowledge of Flow Designer, Integration Hub, scoped applications, JavaScript, Service Now APIs/REST/SOAP, and security controls.
Agile product delivery experience (backlog refinement, prioritization, release planning); strong communication skills; able to work from Boise across US and global time zones.
Experience with the latest Service Now AI out of…