Field Support Technician
Job in
Boise, Ada County, Idaho, 83701, USA
Listed on 2026-10-17
Listing for:
Teceze
Full Time
position Listed on 2026-10-17
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Job Title
:
Field Support Engineer – Level 2 (L2)
Location: Boise, Idaho, USA
Work Mode: Onsite
Employment Type: W-2
Job DescriptionWe are seeking a Field Support Engineer – Level 2 to provide onsite technical support, troubleshoot hardware and network issues, and maintain reliable IT operations. The candidate will handle escalated incidents, perform equipment installations, and collaborate with IT infrastructure teams to ensure smooth business operations.
Key Responsibilities- Provide L2 support for desktops, laptops, printers, and network connectivity.
- Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, Wi-Fi, and VPN issues.
- Install, configure, and maintain IT hardware, operating systems, and peripherals.
- Diagnose hardware failures and coordinate repairs or replacements.
- Manage service tickets, incident escalation, and SLA compliance.
- Support software installations, patches, updates, and system maintenance.
- Document troubleshooting steps and maintain IT asset inventory.
- 2–5 years of experience in field support or IT technical support.
- Strong knowledge of Windows OS, desktop troubleshooting, and hardware support.
- Understanding of TCP/IP, LAN/WAN, DNS, DHCP, Wi-Fi, and VPN.
- Experience with ticketing tools such as Service Now or Jira.
- Knowledge of Active Directory, Microsoft 365, and endpoint support.
- Strong troubleshooting, communication, and customer service skills.
- Ability to work onsite in Boise, Idaho, on a 9x5 schedule.
#Field Support Engineer #L2
Support #ITSupport #Desktop Support #Network Support #Service Desk #Deloitte #Semiconductor Industry #Boise Idaho #Idaho Jobs #USAJobs #W2
Jobs #Onsite Jobs
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