IT Field Service Technician - 7th District

Position Title: IT Field Service Technician – 7th District

Effective Date: January 2026

Salary Grade/Range: Grade 13/ $52,000 - $65,000

FLSA Status: Non-Exempt

EEO Job Category: Technician

The IT Field Service Technician supports all computer-related functions for the Idaho Supreme Court in the trial courts in a judicial district. The position performs a variety of duties including, but not limited to, computer troubleshooting in courtroom and office environments that includes desktop, portable and remote devices; all peripheral devices; application and enterprise system support; troubleshooting all computer hardware and software issues;

and performs computer repairs, installation, and configuration of standard business software, as well as custom court software. Has accountability for computing services and equipment. Duties include scheduling, customer service, responding to service tickets, testing, and quality control. The position is located in the Seventh Judicial District and reports to the Supervising IT Field Technician.

(The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)

• Understands court processes to ensure that problem solutions match user needs in an appropriate manner.
• Manages and maintains local computing infrastructure and devices within assigned districts and/or regions statewide.
• Works closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.
• Develops and maintains strong working relationships with judges, clerks, and other court staff to foster trust and ensure district technology needs are understood and addressed.
• Serves as a liaison between local court staff and centralized IT leadership, communicating district specific needs, trends, and challenges.
• Responsible for all aspects of problem diagnosis, communication and break/fix solutions in accordance with IT policies and procedures, including the ability to provide or locate alternate work methods and/or solutions as necessary.
• Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.
• Performs installation, configuration, and troubleshooting of standard conference room devices in accordance with IT procedures.
• Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.
• Installs, configures, and maintains software on mobile devices.
• Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.

• Provides on-site presence and technical support during high-profile or time-sensitive court proceedings to minimize downtime and disruption.

• Conducts regular proactive site visits to courthouses across the district to identify potential issues and ensure reliable technology performance.
• Identifies recurring technology or workflow challenges and recommends improvements tailored to the court environment.
• Informs inventory system by keeping up-to-date and accurate records of serialized asset information.
• Works closely with court staff and local administration with office moves, adds, and changes as required.
• Communicates with end users and staff concerning issue status, resolution, and task completion.
• Escalates issues to other members of the technical services team as appropriate.
• Works with IT staff to install, configure, and maintain courtroom audio recording hardware, software, and data archives.
• Troubleshoots basic LAN/WAN connectivity for all networked devices; coordinates troubleshooting…