Director, Retail Media - Business Operations & Self Service

We are looking for a detail-oriented, strategic, and technically minded Director for our Retail Media Operations team to lead business and self-service operations of a retail media network. This position acts as a subject matter expert for internal stakeholders and client partners and serves as a key point of contact for cross-functional disciplines (Strategy, Creative, Media, Analytics, etc). They’re responsible for the development and management of frameworks to steer and monitor self-service program progress and success.

You will report to the Group Director, Retail Media.

• Lead day-to-day self-service retail media operations, including:
  Designing and championing innovative self-service strategies and campaigns that deliver against the client’s goals and drive accountable business results.
• Overseeing all aspects of self-service campaign execution, optimization, and delivery of campaigns.
• Troubleshooting operational issues and escalating complex problems appropriately.
• Maintaining documentation and operational standards.
• Lead self-service implementation, including:
  Coordinating with technology vendors, internal stakeholders, and end-users on tool rollouts.
• Testing and validating new tools before team-wide implementation.
• Creating and maintaining training documentation and process guides for new tools.
• Ensure accuracy and compliance in retail media operations, including:
  Monitoring campaign setup and delivery against operational standards.
• Conducting quality assurance checks on campaign details, audiences, and assets.
• Ensuring compliance with platform requirements and client specifications.
• Tracking and reporting on operational KPIs and metrics.
• Collaborate across teams to drive operational excellence, including:
  Working with planning, execution, and analytics teams to support operational needs.
• Participating in cross-functional discussions on operational improvements.
• Supporting the development of operational playbooks and standards.
• Gathering feedback from teams to inform operational enhancements.
• Demonstrate strong communication and organizational skills, keeping stakeholders informed on operational issues, tool implementations, and process updates.

• 7+ years of experience in digital media strategy, digital media agency and/or media vendor/ad technology platform (ideally self-service)
• Knowledge of:
  Self-service media buying Retail media network platforms (Amazon Ads, Walmart Connect, Target+, Microsoft Advertising) Campaign setup, trafficking, and activation processes Retail media operational workflows and requirements
• Demonstrated project management capabilities, with ability to:
  Manage projects from planning through execution Track timelines, deliverables, and dependencies Coordinate across multiple stakeholders
• Operational mindset with:
  Attention to detail and focus on accuracy Ability to manage multiple projects and priorities Drive to improve efficiency and eliminate bottlenecks
• Understanding of retail media operations, platform requirements, and campaign trafficking best practices
• An entrepreneurial spirit, desire to "change the game", a self-starter, and thinks outside of the box
• Strong quantitative and analytical skills, including an analytic and fact-based approach to problem-solving
• Technical aptitude and willingness to learn new platforms, tools, and systems quickly
• Keen troubleshooting and problem-solving abilities, particularly as they relate to retail media operations and technical issues
• Bachelor's degree from an accredited college or university (or equivalent professional experience)

The annual salary range for this position is $99,500 -$145,000. Placement within the salary range is based on a variety of factors, including relevant…