Streaming Support Specialist II — Troubleshooting Pro
Listed on 2026-10-31
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IT/Tech
HelpDesk/Support, Technical Support, IT Support
PBS is seeking a proactive Customer Support Specialist to answer daytime and evening calls, tickets, and live chat requests from viewers and station staff. You will troubleshoot PBS.org, PBS streaming apps, and PBS Passport membership benefits with clear, user-friendly guidance.
In this role you will monitor Freshdesk queues, coordinate with the PBS Support team to resolve issues, and help track feedback to improve service.
The Streaming Support Specialist II — Troubleshooting Pro role at PBS is now open for applications in United States.
We invite applications for the Streaming Support Specialist II — Troubleshooting Pro position located in United States.
The following opening is for a Streaming Support Specialist II — Troubleshooting Pro with PBS.
Our group is growing, and we are hiring a Streaming Support Specialist II — Troubleshooting Pro in United States.
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