Supervisor Endpoint Services

The Endpoint Services Supervisor oversees endpoint strategy, engineering, and lifecycle management for a multinational insurance organization across the United States, Latin America, and the Caribbean. Leading a specialized endpoint engineering team, this role is responsible for delivering secure, reliable, and scalable services across Windows, Apple, and Android devices. The Endpoint Services Supervisor partners with IT, Information Security, and business leaders to drive automation, governance, operational excellence, and continuous improvement across the enterprise endpoint environment.

• Endpoint Strategy & Governance Define the enterprise endpoint strategy and roadmap across the USA, Latin America, and Caribbean. Establish endpoint engineering standards, policies, and governance frameworks. Align endpoint services with business priorities and Information Security requirements. Evaluate emerging technologies and recommend investments based on value, risk, and cost. Simplify the endpoint toolset, reduce overlapping capabilities, and optimize licensing and costs. Plan endpoint modernization and standardization across regions and device platforms.
• Architecture & Platform Leadership Lead platform architecture for Intune, Entra , Patch My PC, and Ivanti. Oversee design, integration, reliability, and lifecycle management for Windows, iOS, iPadOS, and Android. Review and approve endpoint designs, configuration standards, and engineering initiatives. Provide strategic oversight for application packaging, deployment, patching, and enterprise automation activities performed by the Endpoint Engineering team. Use telemetry and analytics to identify configuration drift, reliability issues, and emerging risks.
  
  Resolve complex endpoint architecture issues and recommend scalable, preventive solutions.
• Service Excellence & Operational Oversight Set Endpoint Services objectives and metrics for reliability, compliance, patching, and device health. Use telemetry, analytics, and incident trends to detect degradation and prevent service disruptions. Automate preventive remediation and improve endpoint performance and user experience. Coordinate operational readiness with Infrastructure, Network, Identity, Cloud, ITSM, and Applications. Eliminate recurring problems through root cause analysis and permanent engineering fixes.
  
  Govern provisioning, deployment, updates, refresh, and secure device retirement.
• Security, Compliance & Risk Management Partner with Information Security to define and implement endpoint security standards. Lead endpoint vulnerability remediation and patching against risk-based priorities agreed with Info Sec. Provide oversight and governance to ensure endpoint platforms and services meet applicable regulatory, audit, and corporate security requirements. Identify emerging endpoint risks and recommend mitigations to IT and Information Security. Enforce security baselines and correct configuration drift;
  Info Sec retains security policy and risk governance. Provide endpoint audit evidence and deliver remediation plans with Information Security.
• Leadership, Innovation & Organizational Enablement Supervise endpoint engineers; set goals, assign work, and manage performance and accountability. Coach and develop engineers through feedback, career plans, knowledge sharing, and technical training. Drive proactive engineering and automation to prevent problems and improve the endpoint experience. Partner with Architecture, Procurement, Info Sec, and business stakeholders on priorities and technology decisions. Represent Endpoint Services in enterprise planning and recommend measurable improvements.

• Required:
  
  Bachelor's degree in Computer Science,…