Service Product Engineer

Service Product Engineer

Vanderlande is a global market leader in airport automation, delivering innovative passenger processing and security solutions to airports worldwide. To support the growth of our PAX portfolio, we are looking for a Service Product Engineer.

As a Service Product Engineer, you are the technical owner of the expert on serviceability, maintainability and operational performance of our PAX solutions. You act as the bridge between Sustaining Engineering, Projects, Service Operations, Customers and Product Management to ensure our solutions can be successfully supported throughout their entire lifecycle. You combine technical expertise with a hands‑on mentality and are comfortable supporting customer operations, performing installations, troubleshooting incidents, coordinating updates and driving continuous improvements.

As Service Product Engineer, you are responsible for ensuring that Vanderlande’s PAX solutions remain available, maintainable and operational throughout their lifecycle. You are the PAX expert and will actively support installations, upgrades, commissioning activities and technical issue resolution while continuously improving the serviceability of our products. You are a technical escalation point for complex service‑related issues and play an important role in supporting both customer projects and operational service contracts.

In this role you will collaborate closely with Project Managers, Integration Managers, Solution Engineers, Product Development teams, Customer Center and Service Operations teams.

• Act as technical support owner for PAX products and solutions.
• Contribute to define and maintain service concepts, maintenance strategies and support procedures.
• Contribute to develop lifecycle management plans and support product roadmaps.
• Ensure serviceability, maintainability and operational readiness are incorporated into new deployments.
• Drive continuous improvement initiatives based on operational and customer feedback.

• Provide technical support for operational systems and customer service contracts.
• Act as escalation engineer for complex incidents and recurring technical issues.
• Analyze failures and identify root causes.
• Coordinate corrective actions with engineering, suppliers and service teams.
• Support operational readiness and handover activities for new projects.
• Participate in standby and on‑call support rotations when required.

• Execute and support product installations, upgrades and retrofit activities.
• Support FAT, SAT, commissioning and go‑live activities.
• Perform system validations and technical acceptance testing.
• Provide on‑site support during critical project phases and operational interventions.
• Support the deployment of software, hardware and infrastructure updates.

• Manage and coordinate technical tickets throughout their lifecycle.
• Support incident, problem and change management processes.
• Ensure technical issues are tracked, prioritized and resolved effectively.
• Monitor recurring failures and implement structural improvements.
• Work closely with service desks and support organizations to improve response times and service quality.

• Define spare parts requirements and service stock recommendations.
• Support maintenance planning and preventive maintenance concepts.
• Contribute to reliability, availability and lifecycle improvement initiatives.
• Optimize maintenance activities and service processes to reduce downtime.

• Act as technical interface between Service, Engineering, Projects and Customers.
• Su…