Support Specialist

R. J. Watkins & Company, Ltd. is an executive recruiting consulting firm focused on high-impact candidate selection for clients worldwide. Since 1980, the firm has delivered tailored, high-quality executive search services that support sustained enterprise growth. Its client-centric approach has led to long-term partnerships, with more than 70% of assignments coming from repeat business. Privately held and headquartered in San Diego, California, the company also operates offices in San Francisco, London, and Hong Kong, offering global reach with localized expertise.

The Support Specialist is a full-time, remote role responsible for assisting internal teams and external stakeholders with technical and operational inquiries related to recruiting processes and systems. Day-to-day responsibilities include responding to support requests via email, phone, or ticketing systems, diagnosing and resolving technical issues, and guiding users through troubleshooting steps. The role will also involve documenting common issues and solutions, creating user-friendly support materials, and escalating complex problems to appropriate team members when needed.

The Support Specialist collaborates closely with recruiters and administrative staff to ensure smooth system performance, accurate data handling, and a positive support experience for all users.

• Candidates should possess strong Technical Support and Troubleshooting skills to diagnose issues and implement effective solutions.
• Candidates should possess excellent Customer Support and Communication skills to assist users in a clear, professional, and empathetic manner.
• Candidates should possess solid Analytical Skills to interpret data, identify patterns in recurring issues, and recommend process improvements.
• Familiarity with CRM or applicant tracking systems, ticketing tools, and remote support technologies is highly beneficial.
• Ability to work independently in a remote environment, manage multiple requests, and prioritize tasks effectively.
• Strong organizational skills, attention to detail, and commitment to maintaining data accuracy and confidentiality.
• Previous experience in technical or customer support, preferably in professional services or recruiting, is an advantage.
• Associate or bachelor’s degree in a relevant field (e.g., Information Systems, Business, Communications) or equivalent practical experience.