Manager, Integration Program & Operations

DMD Systems Recovery is on a mission to protect the planet – one IT asset at a time. We help companies securely erase data and give technology a second life through reuse, refurbishment, and responsible recycling. As a certified B Corp, we believe business should do more than make money – it should make a difference. Every laptop, server, and device we process helps reduce waste, shrink landfills, and fuel the next generation of technology.

If you care about sustainability, real‑world impact, and smart tech solutions, DMD is a place where your work truly matters.

Full-time Remote in United States

Up to 10% Travel

DMD Systems Recovery is on a mission to protect the planet – one IT asset at a time. We help companies securely erase data and give technology a second life through reuse, refurbishment, and responsible recycling. As a certified B Corp, we believe business should do more than make money – it should make a difference. Every laptop, server, and device we process helps reduce waste, shrink landfills, and fuel the next generation of technology.

If you care about sustainability, real‑world impact, and smart tech solutions, DMD is a place where your work truly matters.

Our headquarters are in Tempe, Arizona, with additional processing facilities in Austin, Texas and Palo Alto, California.

As the Systems Integration Manager, you will own DMD’s customer integration program and the connections between our systems, customers, vendors, and partners. This role is a builder-operator ("planner / doer") who can set the integration roadmap, manage priorities, build working integrations, and proactively identify opportunities to expand how DMD connects with its customers. You will serve as the primary liaison between DMD Program Managers, Development teams, and the client throughout the integration lifecycle.

You will work directly with customer technical teams to understand their systems and workflows, identify new integration opportunities, and move those opportunities from requirements through design, security, development, testing, deployment, monitoring, support, and continuous improvement. You will work across platforms such as Service Now, Salesforce Agentforce Service / Service Cloud, Salesforce Field Service, Service Bridge, Microsoft Intune, Power Platform, customer and partner APIs, and other enterprise service, asset, and workflow platforms.

• Build and maintain the customer integration roadmap based on client needs, business priorities, and growth opportunities.
• Proactively identify opportunities to expand integrations with existing customers and connect DMD more deeply into their systems and workflows.
• Serve as the primary liaison between clients, DMD Program Managers, and Development teams for integration work.
• Work directly with customer technical teams to understand systems, workflows, security requirements, and integration needs.
• Turn business requirements into clear integration plans, priorities, and technical requirements.
• Build strong customer relationships and keep internal and customer teams aligned through planning, testing, launch, and support.

• Own integration work from discovery and requirements through design, build, testing, deployment, monitoring, and support.
• Translate customer and business requirements into clear technical direction for Development teams.
• Build integrations directly where appropriate and provide technical direction when development resources are involved.
• Work with REST APIs, webhooks, JSON payloads, authentication, workflows, file exchanges, and other integration methods.
• Troubleshoot integration issues across DMD, customer,…