Junior AI Engineer; Speech Analytics, Voice and Chat Bot
Listed on 2026-11-01
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IT/Tech
AI Engineer (Applied/Software), Machine Learning/ ML Engineer, Data Analyst
OTP Bank seeks a Junior AI Engineer focused on speech analytics and bot interactions. This role involves prompt engineering and model training. Candidates with experience in ML and strong communication skills should apply.
In this role, you will develop and optimize prompts for the speech analytics system, enhancing the accuracy of tagging and classification to uncover customer pain points in bot dialogues. You will participate in training classical ML models, which includes dataset labeling and refining intent and entity classifiers.
You will also monitor bot dialogues to identify systemic issues and propose improvements based on performance metrics. Regular reporting and collaboration with various departments will be essential to refine both the analytics system and banking processes.
This posting is for the Junior AI Engineer (Speech Analytics, Voice and Chat Bot) role at OTP Bank, based in United States.
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