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Servicenow Architect

Job in Boise, Ada County, Idaho, 83701, USA
Listing for: Tngone Software Labs
Full Time position
Listed on 2026-11-01
Job specializations:
  • IT/Tech
    Cloud Computing: Infrastructure & Operations, IT Consultant, Systems Developer, IT Project Manager
Salary/Wage Range or Industry Benchmark: 160000 - 260000 USD Yearly USD 160000.00 260000.00 YEAR
Job Description & How to Apply Below
1. Roles and Responsibilities
  • Define and maintain the Service Now
    platform
    architecture
    and
    roadmap
    .
  • Design solutions across ITSM
    , ITOM
    , ITAM
    , CMDB
    , CSDM
    , Service
    Catalog
    , Knowledge
    Management
    , Virtual
    Agent
    , and
    Employee
    Center
    .
  • Review and approve technical
    designs
    , integrations
    , enhancements
    , and
    customizations
    .
  • Design integrations with enterprise systems such as Azure
    AD
    , Workday
    , Sail Point ,
    Databricks
    , Azure
    Dev Ops
    , and
    cloud
    platforms
    .
  • Define API
    standards
    , data
    exchange
    processes
    , and
    integration
    architecture
    .
  • Establish development
    standards
    , release
    governance
    , and
    platform
    best
    practices
    .
  • Lead Service Now
    upgrades
    , platform
    maintenance
    , and
    lifecycle
    management
    .
  • Provide technical guidance to developers, administrators, and analysts.
  • Mentor team members and drive Service Now
    platform
    improvements
    and
    maturity
    .
2. Candidate Profile and Experience
  • 8-15+
    years of ITSM or enterprise platform experience.
  • 5+
    years of experience in Service Now architecture and solution design.
  • Strong knowledge of ITSM
    , ITOM
    , CMDB
    , CSDM
    , Service
    Catalog
    , and
    Knowledge
    Management
    .
  • Hands-on experience with Integration
    Hub
    , Flow
    Designer
    , Service
    Portal /
    Employee
    Center
    , and
    Performance
    Analytics
    .
  • Strong experience in REST/SOAP
    APIs
    , enterprise
    integrations
    , and
    data
    architecture
    .
  • Knowledge of enterprise
    architecture
    and
    application
    integration
    patterns
    .
  • Ability to lead architecture discussions and manage business and technical stakeholders.
  • Experience in large-scale
    Service Now
    implementations
    and
    transformation
    programs
    .
3. Certifications
  • Service Now Certified System Administrator (CSA)
  • Service Now Certified Application Developer (CAD)
  • Service Now Certified Implementation Specialist (CIS)
  • Service Now Certified Technical Architect (CTA) or CTA Candidate
  • ITIL v4 Foundation or higher
4. Skill Set Required
Must Have
  • ITSM
  • CMDB &
    CSDM
  • Service
    Catalog
  • Knowledge
    Management
  • Integration
    Hub
  • Flow
    Designer
  • Service
    Portal /
    Employee
    Center
  • Performance
    Analytics
  • REST/SOAP
    APIs
    , integrations
    , and
    data
    architecture
Good to Have
  • Cloud
    Technologies: Azure, AWS, GCP
  • Agile
    , Dev Ops
    , and
    CI/CD
    practices
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