SAP ServiceNow Architect

HCLTech is looking for a highly talented and self-motivated SAP Service Now Architect to join in advancing the technological world through innovation and creativity.

• Lead the end-to-end architecture, design, and implementation of Service Now solutions, including ITSM, ITOM, ITBM/SPM, ITAM, HRSD, CMDB, Asset Management, and other enterprise modules.
• Define architecture standards, design patterns, governance models, and best practices aligned with CSDM and Service Now platform guidelines.
• Develop high-level and low-level solution designs, architecture diagrams, technical specifications, and implementation documentation.
• Collaborate with business stakeholders, enterprise architects, and technical teams to define platform roadmaps and strategic direction.
• Serve as the primary Service Now Subject Matter Expert (SME), providing guidance on platform capabilities, automation opportunities, and architectural decisions.
• Design scalable and maintainable custom applications, workflows, portals, and automation solutions.
• Architect and implement integrations with enterprise platforms such as LDAP, Active Directory, SAP, Salesforce, AWS, Azure, and other third-party applications.
• Design and support integrations using REST, SOAP, OAuth 2.0, JWT, MID Server, Kafka, and other messaging technologies.
• Establish and maintain governance frameworks covering data integrity, security, access controls, deployment processes, update sets, and version control.
• Ensure platform performance, scalability, reliability, and adherence to Service Now best practices.
• Drive CMDB governance, data quality improvements, CSDM adoption, and service mapping maturity.
• Mentor developers and technical teams, enforce coding standards, and conduct architecture and design reviews.
• Lead platform upgrades, patch management, feature enablement, and release planning activities.
• Assess upgrade impacts, define remediation strategies, and ensure seamless adoption of new Service Now capabilities.
• Drive continuous platform optimization, innovation, and automation initiatives to maximize business value.

• 10+ years of IT experience with 6+ years of hands-on Service Now architecture and solution design experience.
• Strong expertise across Service Now modules including ITSM, ITOM, ITAM, ITBM/SPM, HRSD, CMDB, Discovery, and Asset Management.
• Extensive experience designing and implementing enterprise-scale Service Now solutions.
• Deep understanding of CSDM, CMDB governance, Service Mapping, Discovery, and platform optimization.
• Proven experience with REST, SOAP, OAuth 2.0, JWT, MID Server, and enterprise application integrations.
• Experience in platform governance, deployment strategies, update set management, source control, and Dev Ops practices.
• Knowledge of Virtual Agent, Predictive Intelligence, Generative AI, and Service Now automation capabilities.
• Excellent stakeholder management, communication, and consulting skills with the ability to translate business requirements into scalable technical solutions.
• Experience leading technical teams and mentoring developers in complex Service Now implementations.

• Service Now Certified System Administrator (CSA)
• Service Now Certified Implementation Specialist (CIS) – ITSM, ITOM, ITAM, HRSD, or related modules
• Service Now Certified Application Developer (CAD)
• Service Now Certified Technical Architect (CTA) – Preferred
• ITIL Foundation Certification

Pay Range Minimum: $131,000 per year

Pay Range Maximum: $193,000 per year

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age,…