Sr Inbound Product Manager

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Service Now's Security& Risk Unit is at the forefront of AI-powered security innovation, delivering solutions that help enterprise customers detect, respond to, and remediate security threats  our AI security business continues its rapid growth trajectory,we'reexpanding our product management team to drive the next generation ofAI in Security Incident Response andAI-to-AI security integrations.

As aSr. Principal Product Manager, you'll lead product strategy and execution of deploying AI features in Security Incident Response (SIR)–while working closely with our large customer base,and partner ecosystem,to ensurecustomerssuccessfully deploy, and gain value of existing AI solutions.

You’llalso ownintegrating Service Now's AI security solutions with third-party AI systems from leadingpartners &vendors.

You’llbe instrumental in defining howService

Now’sAI agents communicate and collaborate across security platforms, enabling customers to orchestrate

Agentic Incident Response (AIR) workflows across their entire security ecosystem.

• Owna significant portionof the AI product Roadmap for Security Incident Response (SIR), and transform requirements into customer-centric solutions
• Set technical and strategic direction that Engineering, UX, and Salesalign towith visibility into VP-level roadmap decisions
• Focus on driving measurable improvement in customer adoption of AI-powered capabilities in SIR (adoption in production, growth in MAUs, renewals)
• Lead product strategy for AI-to-AI security integrations that support Service Now's growth, defining how autonomous AI agents collaborate across security platforms
• Work directly with customers & partners in regular strategic meetings to align on solutions,integration,differentiation, andvalue propositions
• Communicate priorities clearly across
  
  Engineering,Design(UX),Architecture, and partner teams, and own execution / shipping.
• Translate complex AI and security workflows into clear, actionable product requirements
• Incorporate customer research, usability insights, and market analysis into product decisions
• Drive cross-functional collaboration and influence stakeholders across product, engineering, UX, leadership, and partner ecosystems

• AI-first mindset – demonstrated use of AI tools (e.g. Claude, Copilot, OpenAI, Gemini) to accelerate product management work across requirements analysis, decision-making, analytics/insights, and workflow automation
• 8+ years of software product management experience, preferably in cybersecurity, Sec Ops, AI/ML or related domains
• Proven track record defining and capturing product requirements and transforming them into executable product roadmaps
• Strong prioritization skills and the discipline to focus on high-impact activities in fast-paced, high-growth environment
• Deep curiosity about customer needs with a demonstrated track record building customer relationships and delivering customer-centric security solutions
• Experience managing stakeholder relationships with external partners and building successful integrations with…