Digital Delivery Manager

Job purpose:

The GSK global corporate web estate is a central and vital hub in our digital communications ecosystem owned and managed by Communications and Government Affairs. It is a dynamic channel for providing essential company information to reflect GSK's focus on delivering growth and accelerating R&D. Our commitment to continuous improvement through thoughtful design, strong functionality and seamless user experience ensures we set a high benchmark for digital communications.

As digital delivery manager you will ensure the  platform remains a nimble and technically excellent communications platform serving both human visitors and AI models. You will be the bridge between CGA and Tech, supporting communication goals, running the development cycle, ensuring compliance, security, optimal performance, and rapid troubleshooting by effectively orchestrating relevant teams.

• Deliver digital web projects across the full Software Development Life Cycle (SDLC).
• Provide expert web content management support with technical proficiency in Umbraco CMS and guidance on digital quality best practices.
• Support environment infrastructure and cloud hosting decisions identifying technical requirements, overseeing website migrations, and optimizing performance with cache strategies and CDNs.
• Mitigate cybersecurity risks through secure codebase practices and implementing robust testing protocols for new technologies.
• Leverage expertise in data analytics platforms including Google Business Intelligence to inform decisions and translate requirements into technical development and content changes.
• Engage with GSK Tech on mandatory technology infrastructure rollouts to support seamless delivery to the corporate web estate.
• Provide support for rapid issue resolution impacting the corporate web estate’s ability to deliver time sensitive communications and compliance obligations to external audiences.

• 10+ years with demonstrable technical qualifications and experience in web delivery.
• Experience of pharmaceutical industry and operating in a highly regulated environment.
• Experience of working cross-functionally and using networks across GSK.
• Experience providing expert web content management support with technical proficiency in Umbraco CMS.
• Experience driving continuous improvement across web performance, accessibility and visibility leveraging AI where appropriate.
• Able to support environment infrastructure and cloud hosting decisions by identifying technical requirements, overseeing website migrations, optimizing performance with cache strategies and CDNs, and mitigating cybersecurity risks through secure codebase practices and robust testing protocols for new technologies.
• Expertise in data analytics platforms including Google Business Intelligence to inform decisions and translate requirements and into channel development improvements.
• Proven ability in rapid issue resolution across web applications.

• 12+ years with technical qualifications and pharmaceutical industry experience.
• Flexible mindset to adapt and deliver channel priorities for GSK.
• Calm under pressure with problem solving and ability to simplify complex topics for stakeholders.
• Team player, able to build relationships/networks, with experience of working across time zones and cultures.

• CMS:
  Umbraco, a leading open-source .NET CMS
• Hosting:
  Google Cloud Platform
• Performance trackers:
  Google Analytics, Level Access accessibility software
• Skills Agile Methodology, Backlogs, Cross-Functional Teamwork, Design Thinking, Dev Ops, Process Diagrams, Product Strategies, Project Management, Requirements Gathering, Services Management, Software Development, User Experience (UX), User Research, User…