Business Analyst - Quality Assurance Automation Lead

Location:

Remote, Company based in Folsom, CA

Department:
Technology / Operations

Reports To:

Chief Operating Officer

This role supports the expansion of our Salesforce-based online quote, bind, and issuance portal and future initiatives. The Quality Assurance (QA) Automation Lead will review requirements, partner with business teams to identify test scenarios, and write test scripts for new functionality and enhancements. Scripts will be recorded by BA Team members and converted into automated Copado test runs. The role monitors Copado script results and acts on any failures.

This person will collaborate with CAIS and partner stakeholders to define and deliver QA services for upgrades, enhancements, and new products.

The QA Automation Lead also ensures regression testing is completed for each Salesforce release. Therole will automate QA processes using tools such as Copado Robotic Testing, Jira test scripts, and Claudeto streamline testing, shorten time to market, and prevent production issues.

• Analyze, specify, and design tests for cloud architecture components
• Review requirements in Jira and Lucid Chart to develop, document, execute, and automate test scenarios for new functionality and regression testing against enhancements and the tri-annual core system release; log defects
• Help develop performance testing strategy and plans, build automated performance scripts in Copado Robotic Testing, and execute functional and performance tests, recommending improvements against software quality standards
• Work with Development, Operations, and Architecture teams to review test results and troubleshoot issues, documenting in Jira
• Work with the Training Lead to keep end-user documentation aligned with functionality
• Represent the Testing Team with business owners, tech managers, and clients on requirements, features, stories, and test scripts

• Experience writing and executing end-to-end test cases and scripts in Salesforce
• Proficient in Microsoft Office, Project, Visio, Lucid Chart, SharePoint, and project management and time tracking tools
• Strong analytical and troubleshooting skills, with the ability to describe software defects and learn quickly
• Excellent communication, presentation, and client-facing skills, with the ability to work independently and across teams while managing competing priorities
• Experience using Claude to turn requirements into test scripts and training documentation for SMEs and business teams performing manual testing
• Ability to create and update online user procedures
• Experience collaborating with stakeholders, process owners, project managers, and creative and technical teams on QA tasks

• Functional and performance testing of Salesforce or other CRM applications, including end-to-end Salesforce implementation
• Use of Copado Robotic testing or other code and AI based regression testing tool
• Large-scale web project experience, ideally creating and launching e-commerce B2B portals, a plus
• Experience in cognitive design, information architecture, and user-centered design a plus
• Insurance industry experience, property / casualty preferred
• Web Services / API testing
• Knowledge of SOA approach and Scrum framework highly desired
• Development background is a bonus

• Bachelor’s degree or equivalent qualification
• 3-5 years of related experience in manual and automated testing
• Experience using Claude to build test scripts and automate testing
• Must be authorized to work for any U.S. employer

Community Association Insurance Solutions, LLC, an Amwins Company, is a nationally licensed Commercial Insurance Wholesaler and Program Administrator…