Digital Operations Associate

Earthjustice is the nation's leading environmental law organization. We wield the power of law and the strength of partnership to protect people’s health, preserve magnificent places and wildlife, advance clean energy, and combat climate change. We are here because the Earth needs a good lawyer.

Driven by a passion for justice, inclusion, partnership, and excellence, our core values lead us to seek a broad range of perspectives and backgrounds to achieve our mission and maintain an inclusive environment where all staff are valued and respected.

In addition to a talented cadre of environmental lawyers and legislative advocates, Earthjustice has an amazing Communications department that works in partnership with every other department at the organization.

The Digital Operations Associate is responsible for the successful production, quality assurance, execution, and optimization of digital marketing campaigns across email, SMS, and other engagement channels. This role serves as a critical bridge between strategy and execution, ensuring campaigns are accurately built, properly targeted, thoroughly tested, and delivered on schedule.

The ideal candidate combines strong technical production skills with meticulous attention to detail and a passion for data integrity. They will support audience segmentation, campaign setup, data hygiene initiatives, reporting, and troubleshooting while supporting a high-volume digital communications program.

This is a non-supervisory position.

The Digital Operations Associate is expected to work a full-time (37.5 hours/week) schedule and may work remotely within the United States or from an Earthjustice office.

• Support and execute multi-channel campaigns across email, SMS, and other digital platforms. This includes audience segmentation, campaign workflows, automation journeys, and production scheduling to ensure timely delivery.
• Build and optimize constituent engagement experience through online donation and advocacy forms, A/B testing initiatives and data-driven recommendations to improve campaign performance.
• Work collaboratively across teams to build and/or execute integrated strategies that support institutional and departmental priorities.

• Own the digital production QA process from initial build through deployment. Including, audience selection, personalization logic, dynamic content, links, rendering, tracking parameters, and campaign settings.
• Maintain production standards and resolve issues proactively by developing and maintaining QA checklists, production documentation, and standard operating procedures, ensuring campaigns meet brand, accessibility, compliance, and deliverability standards.

• Perform routine data audits, cleansing, deduplication, merge/purge processes, standardization, and validation. This includes investigating and resolving data quality issues that may impact campaign performance or reporting.
• Monitor subscription status, suppression files, contact preferences, and consent management processes.
• Support ongoing efforts to improve data governance, documentation, and operational efficiency.

• Assist in generating campaign reports and performance dashboards and maintain reporting libraries and provide recurring and ad hoc data extracts to stakeholders.
• Track campaign metrics including delivery, engagement, conversion, and audience growth and identify trends and opportunities for improved operational efficiency and campaign effectiveness.
• Set data-informed, mission-driven goals and benchmarks. Continuously test and refine strategies to ensure they are delivering positive outcomes for…