Product Solutions Engineer — L4 Support & API Troubleshooting
Listed on 2026-11-01
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IT/Tech
IT Support, Technical Support
High Level is seeking a technical support specialist to bridge development and support, handling L4 escalations, examining API issues, and guiding customers. You will craft and maintain SOPs, share knowledge, and train Support and Customer Success teams while analyzing ticket trends.
This remote-first role emphasizes speed, ownership, and clear communication across global teams. Ideal candidates have 2–4 years in technical support, strong API/SQL skills, and a collaborative mindset to drive
Step into the Product Solutions Engineer I — L4 Support & API Troubleshooting role at High Level in United States and grow with us.
We would love to welcome a new Product Solutions Engineer I — L4 Support & API Troubleshooting to our group in United States.
For the Product Solutions Engineer I — L4 Support & API Troubleshooting position at High Level, we are reviewing applications now.
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