Information Technology Specialist

Job Title: Field Support Engineer – Level 2 (L2)

Duration: Full-time only on W2

Work Schedule: 9AM to 5PM

We are seeking an experienced and technically skilled Field Support Engineer – Level 2 (L2) to provide onsite IT support and maintain reliable IT operations at the client location in Boise, Idaho.

The ideal candidate will have strong experience in desktop support, hardware troubleshooting, network connectivity, and IT infrastructure support. The candidate will be responsible for handling escalated technical issues, installing and configuring IT equipment, resolving hardware and software problems, and coordinating with infrastructure teams to ensure smooth business operations.

• Provide Level 2 technical support for desktops, laptops, printers, and other IT peripherals.
• Troubleshoot and resolve LAN/WAN, TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity issues.
• Install, configure, maintain, and upgrade computer hardware, operating systems, and peripherals.
• Diagnose hardware failures and coordinate equipment repairs or replacements.
• Handle escalated incidents and service requests within defined SLA timelines.
• Manage and update service tickets using ITSM tools such as Service Now or Jira.
• Perform software installations, security patches, system updates, and routine maintenance.
• Support Active Directory, Microsoft 365, and endpoint-related issues.
• Maintain accurate IT asset inventory and equipment allocation records.
• Document troubleshooting procedures, technical issues, and resolutions.
• Coordinate with IT infrastructure and support teams to resolve complex technical issues.
• Provide professional onsite technical support while minimizing business disruptions.

• 2–5 years of experience in Field Support, Desktop Support, or IT Technical Support.
• Strong knowledge of Windows operating systems and desktop troubleshooting.
• Hands-on experience with desktop, laptop, printer, and peripheral hardware support.
• Good understanding of networking concepts, including TCP/IP, LAN/WAN, DNS, DHCP, Wi-Fi, and VPN.
• Experience with IT ticketing tools such as Service Now, Jira, or similar platforms.
• Basic knowledge of Active Directory and user account management.
• Familiarity with Microsoft 365 applications and endpoint support.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work independently and coordinate effectively with technical teams.

• This is a 100% onsite position in Boise, Idaho.
• Candidates must be comfortable working a 9x5 schedule.
• Must be capable of handling hands-on hardware installation and troubleshooting.
• Must be able to manage multiple support requests and prioritize issues based on business requirements.

The ideal candidate is a hands-on IT support professional with strong L2 troubleshooting capabilities, practical experience in desktop and network support, and the ability to independently manage onsite technical issues while ensuring timely resolution and customer satisfaction.