SmartCare Advisor - Dayforce

We’re looking for a Smart Care Advisor to act as a strategic post-go-live partner for clients using

Dayforce. This role focuses on system optimization, client advisory, and ongoing support—bridging technical configuration with real business outcomes.

You’ll work closely with clients to maintain, enhance, and troubleshoot their Dayforce environment, while proactively identifying opportunities for improvement across HR, payroll, and benefits processes.

This is a
client-facing, consultative role
suited for someone who knows Dayforce HR and Payroll inside out and can confidently translate system capabilities into business value.

• Serve as the primary post-implementation partner for assigned clients
• Lead regular client touchpoints to review system performance, gaps, and optimization opportunities
• Build strong client relationships and drive overall customer satisfaction
• Facilitate consultative discussions on HR/payroll best practices and system utilization

• Perform configuration updates and enhancements within Dayforce (HR & Payroll modules)
• Analyze system performance and recommend improvements
• Support open enrollment (OE) and life event (LE) processes within benefits
• Apply testing methodologies for system updates, enhancements, and M&A activities
• Manage and triage client inquiries, ensuring timely resolution or escalation
• Troubleshoot system-related issues and provide clear, actionable solutions
• Maintain a proactive approach to identifying and resolving risks

• Meet timelines aligned with key deliverables and client expectations
• Create documentation, templates, and client-facing materials
• Support knowledge transfer for both internal teams and clients

• Act as a Subject Matter Expert (SME) for Dayforce Payroll & HR
• Contribute to internal process improvements and team knowledge sharing
• Participate in team training and lead at least one session annually
• Support a collaborative, high-performance team environment

• 3+ years of hands-on experience with Dayforce (Payroll & People)
• Experience in consulting, implementation, configuration, or support roles
• Minimum of5–10 full-cycle implementations or equivalent system exposure
• Strong knowledge of:
  • HR and payroll processes
  • Benefits (including Open Enrollment & Life Events)
  • System testing methodologies
• Proven ability to manage multiple clients or priorities in a fast-paced environment
• Strong analytical and problem-solving skills
• Excellent communication skills (client-facing is a must)

• Experience with:
  • Benefits Module
  • Reporting and analytics within Dayforce
  • System integrations
• Exposure to US or Canadian payroll environments (either is fine, both not required)
• Dayforce HR Platforms and/or Payroll Certification (an asset)

You’re not just clicking around Dayforce—you actually understand
how HR/payroll workflows should work
and how to make the system support that. You’re comfortable talking to clients, solving messy real-world problems, and making systems better over time.

Impact: Help organizations simplify HR and payroll processes and improve the employee experience for thousands of employees.

Growth: Continuous learning opportunities and the chance to deepen your UKG and Dayforce expertise.

Flexibility: Remote-first work environment with the tools and support you need to succeed from anywhere.

Collaboration: Work alongside experienced consultants and a team that values knowledge-sharing and problem-solving.

Variety: Work with different clients, industries, and business challenges—no two engagements are exactly alike.

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