Laotian Interpreter

Job Title

Laotian Video‑Phone Interpreter

Work from Home (United States)

$18 - $21 per hour (hourly rate not less than the applicable state or local minimum wage)

• Paid professional interpreter training and continuous development
• Incentives for meeting attendance targets
• Paid Sick Leave in accordance with applicable law
• Medical, Dental, and Vision coverage
• Employee Assistance Program (EAP)
• Accident, Critical Illness & Life insurance
• AD&D insurance package
• Inpatient Hospital coverage
• Short Term Disability
• 401(k) retirement plan
• Employee Referral Program
• Advancement opportunities within the organization
• Interpreter support
• Inclusive and diverse work environment

The Laotian Video‑Phone Interpreter handles on‑demand calls, translating conversational content between Laotian and English speakers across a variety of industries including healthcare, government, insurance, finance, utilities, travel & hospitality, general business, law enforcement, court, and 911. The role requires quick, concise processing of information on a technical or non‑technical subject while maintaining cultural sensitivity and professionalism. The interpreter does not provide written translation but verbal interpretation.

• Respond promptly to video and audio interpreting sessions and conduct interpretation in a friendly and professional manner
• Participate in online, video, and audio training sessions
• Deliver interpretation services via video and type data on a dedicated device (laptop, desktop computer, mobile phone, or tablet)
• Render correct concepts and meanings using established interpretation protocol, avoiding omissions or additions
• Speak clearly in both languages with proper pronunciation, enunciation, and polite expressions
• Maintain a professional demeanor throughout video and audio interpreting sessions, including calmness during emergency or high‑stress calls such as 911
• Maintain punctuality and availability during scheduled work hours
• Follow client instructions and protocol to ensure client expectations are met, including respecting the Limited English–speaking Person (LEP) and client permission
• Understand and apply industry terminology for medical, insurance, finance, and law contexts
• Demonstrate commitment to cultural sensitivity and a diverse environment
• Remain on calls that may be extended without breaks, as the job can involve high call volumes and emotionally or stressful content

• Fluency in Laotian and English with cultural competency, including assessment of regional and accent differences
• Excellent listening, retention, and note‑taking skills for high accuracy
• Ability to concentrate, remain detached, neutral, and objective, even during sensitive subjects such as end‑of‑life conversations, pregnancy termination, vaccinations, or discussions about sexual orientation and/or gender expression
• Education or work experience in language‑related fields (teaching, language assessment, translation, or interpretation) preferred
• Must be at least 18 years of age
• Legally authorized to work in the United States without future visa sponsorship
• High school diploma or equivalent
• Must be able to read and write the requested languages (highly preferred)

• Dedicating a personal device for business purposes
• Compatible desktops or laptops with Windows, macOS, or ChromeOS operating systems
• Compatible tablets (iPadOS or Android); smartphones (iOS or Android) also acceptable
• High‑speed internet connection with download speeds of at least 5
  
  Mbps, upload speeds of 3
  
  Mbps, ping no more than 300ms, and jitter no more than 30ms
• Access to a quiet space free from background noise or distraction
• Proficiency with company provided software and systems for interpreting, data…