Director Client Services

Director Client Services

Job Location s: US--Boise

Primary Posting Location:

Boise, , 83701, US. Requisition :  Position Type:
Full Time. Category:
Client Services/Account Management. Salary: USD $93,100.00 - $ per year.

Summary

At our Company, we grow People, Brands, and Businesses! We are seeking a highly talented Director of Client Services to serve as the business leader in charge of all client-related services and support activities and provides leadership in the strategic oversight of the Client Services team while providing accountability for the company's strategic goals. Primary role is to provide direction to the planning, management, and oversight of retail client programs in order to drive the achievement of budgeted revenue and margin targets and grow the business through new value propositions, with and through a team of direct and indirect reports.

Results will be obtained through effective planning, influence building, and use of resources. Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

Responsibilities

• Align and prioritize tactical activities to support strategic sales plans; establish, monitor, and control costs that impact sales margins.
• Target opportunities for growth, support the development of winning proposals and maintain opportunity momentum to expand client revenue.
• Gather and monitor client intelligence, build client executive business relationships, and manage execution readiness and resource alignment.
• Identify and articulate innovative sales practices; configure and align sales portfolios of team members for maximum effectiveness.
• Observe team member behavior to identify strengths, weaknesses, and opportunities for improvement; leverage motivation as a key enabler of client performance.
• Directly manage assigned direct reports; hire, retain, train, coach, guide, direct, develop and empower direct reports using company-wide processes, tools, and resources.
• Ensure accurate forecasting while monitoring performance to metrics focused on actual sales, profitability, and growth percentage within the business unit.
• Align Client Services, Sales, Creative and Technology resources with opportunities.
• Troubleshoot and monitor operational issues.
• Oversee the development of reports (weekly, monthly, quarterly) for stakeholders.
• Create overarching account strategy to guide organizational, technical, process, and account planning and implementation to deliver assigned business objectives.
• Provide leadership to accelerate strategy adoption.
• Balance corrective with positive feedback to ensure optimum guidance and performance improvement.
• Demonstrate mentorship expected service behaviors.

Qualifications

• Bachelor's Degree or equivalent experience (Required); MBA preferred.
• 10+ years of general leadership experience in a sales environment, including full P&L responsibility.
• 5+ years of direct sales management experience.
• Proven track record in sales.
• Previous experience managing 10+ direct reports.
• Experience working with major retail chains such as Best Buy, Wal-Mart, and/or experience in consumer package goods industry.
• Experience in beauty and/or baby categories.
• Experience in subscription and/or box programs a plus.

Job Will Remain Open Until Filled

Travel and/or Driving Requirements

Some travel may be required. Driving is not an essential duty of the job.

Supervisory Responsibilities

• Directly manages assigned direct reports.
• Hires, retains, trains, coaches, guides, directs, develops and empowers direct reports using company-wide processes, tools and resources.
• May delegate work of others and provide guidance, direction and mentoring to indirect reports.

Skills, Knowledge and Abilities

• Good interpersonal skills
• Excellent customer service orientation
• Team building skills
• Ability to exercise sound judgment
• Decision making skills
• Ability to visualize and plan objectives and goals strategically
• Well-organized, detail-oriented, and able to handle a fast-paced work environment
• Excellent written communication and verbal communication skills
• Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
• Ability to direct, lead, coach, and develop people
• Flexible and adaptable, able to change and alter according to changes in projects or business environment
• Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

Environmental & Physical Requirements

Office / Sedentary Requirements:
Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also…