Business Operations Manager

Apply now Job No: 499451
Work type: Non-Classified/Professional
Location: Boise,
Categories: Internal Opportunities - Boise State University employees only

This position is responsible for managing and improving all internal business operations, overseeing employee activity and ensuring a department is on track to meet its financial goals. The manager develops annual scope of work and manages progress throughout the year, taking on special projects and coordinating completion.

This is an internal opportunity open only to current, benefit‑eligible employees of Boise State University.

Housing & Residence Life (HRL) accommodates approximately 3,000 students and staff across 10 on‑campus living communities, including traditional residence halls, suite‑style, and apartment‑style housing options. It is dedicated to supporting the academic and personal success of residents and aims to serve a broad range of students from rural areas and first‑generation college‑goers.

Our support for residents is anchored in the following values:

• Community – Fostering collaboration, mutual support, intentional engagement, and a sense of connection
• Learning – Encouraging critical thinking, personal growth, and exploration
• Respect – Emphasizing empathy, consideration, and authenticity

Our goal is to create a welcoming and secure living environment where students thrive academically and personally, promoting a positive residential experience rooted in shared values and a commitment to student success.

Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments, projects, and tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry‑level professionals and/or support employees.

60% of Time, the Business Operations Manager must:

• Supervise the development and implementation of business forms, documents, and web forms; develop, modify, and implement policies, rules, and procedures.
• Direct the reporting functions of the unit; serve as lead for special projects as assigned; establish and maintain internal policies and procedures for administrative activities; implement work plans and initiatives.
• Create and manage budget projections, analyze revenue and expenditures, and oversee the coordination of all fiscal reporting activities.
• Collaborate with staff, faculty, and other administrative units to identify opportunities and develop solutions to problems and issues.
• Frequently handle sensitive and/or confidential issues.
• Possibly supervise and direct the work of others.
• Research and analyze data for accuracy, trends, and variances to ensure acceptable business practices, procedures, and compliance have been followed.

35% of Time, the Business Operations Manager must:

• Process the daily Housing‑to‑Student Financials export, ensuring accurate posting of student charges and recommending system or process improvements. Research, analyze, and reconcile general ledger accounts, Housing CRM data, accounts receivable, and student financial records, identifying and correcting discrepancies. Prepare deposits, invoices, journal entries, and correcting entries, and reconcile financial activity for summer conferences, guest housing, and other departmental items. Review eMarket transactions, maintain documentation for security deposits, track summer conference revenue and expenses, and assist with budget tracking, annual budgets, financial reports, and the Greystar transfer files.
• Collaborate with Student Financials, Financial Aid, and Housing Operations to research and explain student account activity. Analyze complex student account issues, coordinate corrections, and apply applicable policies and regulations. Implement procedures to reduce outstanding balances, address past‑due student accounts, and review fee deferral requests.
• Oversee AP, travel, purchasing, reimbursements, and P‑Card administration, including staff training.…