Front Desk Supervisor

Front Desk Supervisor – Housing Operations

Job no: 499426
Work type: Non-Classified/Professional
Location: Boise,
Categories: Housing

Supervises a student services operation or department.

Housing & Residence Life (HRL) serves approximately 3,000 students and staff across 10 on‑campus living communities, including traditional residence halls, suite‑style, and apartment‑style housing options. HRL is dedicated to supporting the academic and personal success of its residents and aims to provide a vibrant residential experience that fosters learning, academic achievement, and meaningful relationships.

• Community – Fostering collaboration, mutual support, intentional engagement, and a sense of connection
• Learning – Encouraging critical thinking, personal growth, and exploration
• Respect – Emphasizing empathy, consideration, and authenticity

Provides immediate supervision to a unit or group of operational or technical employees, setting and delegating day‑to‑day tasks to achieve operational objectives. Supervises unit operations to ensure compliance with departmental or campus policies, procedures, and defined internal controls. Problems typically involve, process or constituent group. Ensures accountability and stewardship of campus resources in compliance with departmental standards and procedures.

60% of Time – Front Desk Supervisor must:

• Coordinate and supervise office operations, including admissions, registration, residency, certifications, records, veterans, and others.
• Supervise, train, evaluate, and assign office staff; participate in the hiring and disciplinary recommendations of staff.
• Assure compliance of staff during a shift with district rules, policies, and procedures and laws governing residency, veterans, admissions, testing, and other areas of student services.
• Assist students and staff in resolving problems and complaints.
• Recommend procedures to be used for the assigned areas.
• Maintain permanent student records.
• Provide information to students and staff; respond to more difficult questions as referred by assigned staff; coordinate and perform admissions activities with other college departments.
• Assist in monitoring budget expenditures for student services program areas.
• Serve on special committees and perform special projects as assigned.
• Prepare and maintain reports and statistics as required.

35% of Time – Front Desk Supervisor will perform:

• Housing Website & Data Management:
  Oversee HRL Website updates, ensure accurate information is accessible, and analyze front office data to recommend process improvements.
• Fiscal Oversight & Purchasing:
  Manage the Housing and Residence Life Front Office Purchasing Card, including supply purchases, charge reconciliation, and coordination with the Business Operations team.
• HRL Customer Service Strategy:
  Develop front office customer service protocols tailored to Housing and Residence Life needs.
• Communications Oversight:
  Draft and maintain front office communications, including email templates, FAQs, and student/parent messaging specific to Housing and Residence Life.

5% of Time – Front Desk Supervisor will perform:

• Other duties as assigned by the Senior Director of Housing & Residence Life or designee, including participation in institutional programs such as Move‑In Day, Welcome Week, Parent & Family Weekend, Bronco Day, Commencement, or other special projects.

• Analyze situations accurately and adopt an effective course of action.
• Communicate effectively both verbally and in writing.
• Experience conducting studies and preparing reports.
• Establish and maintain effective working relationships with staff, students, and the general public.
• Interpret and apply the rules, regulations, and policies governing registration and admissions and assigned functions.
• Operate computers and business‑related software, including word processing, spreadsheets, and databases.
• Supervise, train, evaluate, and schedule office staff.
• Work independently with little direction.
• Provide customer service in a variety of situations, handling people from diverse backgrounds.

Bachelor’s Degree or…