Front Desk Supervisor

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Supervises a student services operation or department.

Housing & Residence Life (HRL) is a department that accommodates approximately 3,000 students and staff across 10 on‑campus living communities, which include traditional residence halls, suite‑style, and apartment‑style housing options. Our department is dedicated to supporting the academic and personal success of our residents. As we continue to grow and evolve, we aim to serve a broad range of students from across the region, including those from rural areas and those who are the first in their families to attend college.

The mission, vision, and values of Housing & Residence Life guide our approach to supporting students and maintaining a strong, purposeful community. Housing & Residence Life “provides a vibrant residential experience that fosters learning, academic achievement, and meaningful relationships.” The support we offer residents during their time on campus is anchored in the following values:

• Community – Fostering collaboration, mutual support, intentional engagement, and a sense of connection
• Learning – Encouraging critical thinking, personal growth, and exploration
• Respect – Emphasizing empathy, consideration, and authenticity

Our goal is to create a welcoming and secure living environment where students can thrive academically and personally. Through our programs and services, we aim to promote a positive residential experience rooted in shared values and a commitment to student success.

Provides immediate supervision to a unit or group of operational or technical employees. Sets and delegates day‑to‑day tasks to achieve operational objectives. A portion of time may be spent performing individual tasks related to the unit; however, supervisory activities must constitute a primary part of the job. Supervises unit operations to ensure compliance with departmental or campus policies, procedures, and defined internal controls.

Problems typically involve a single area, process or constituent group. Ensures accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental standards and procedures.

60% of Time the Front Desk Supervisor must:

• Coordinate and supervise office operations, including admissions, registration, residency, certifications, records, veterans, and others.
• Supervise, train, evaluate, and assign office staff; participate in the hiring and disciplinary recommendations of staff.
• Assure compliance of staff during a shift with district rules, policies, and procedures and laws governing residency, veterans, admissions, testing, and other areas of student services.
• Assist students and staff in resolving problems and complaints.
• Recommend procedures to be used for the assigned areas.
• Maintain permanent student records.
• Provide information to students and staff; respond to more difficult questions as referred by assigned staff; coordinate and perform admissions activities with other college departments.
• Assist in monitoring budget expenditures for student services program areas.
• Serve on special committees and perform special projects as assigned.
• Prepare and maintain reports and statistics as required.

35% of Time the Front Desk Supervisor will perform:

• Housing Website & Data Management:
  Oversee HRL Website updates and ensure accurate information is readily accessible. Compile and analyze front office data to identify trends and recommend process improvements that enhance the residential student experience.
• Fiscal Oversight & Purchasing:
  Manage the Housing and Residence Life Front Office Purchasing Card, including supply purchases, charge reconciliation, and coordination with the Business Operations team to ensure accurate tracking and reporting of office expenses.
• HRL Customer Service Strategy:
  Develop front office customer service protocols tailored to Housing and Residence Life needs (residential community inquiries, family interactions, housing‑related complaints). Be accessible to staff and…