Shuttle Operations Manager

In this collaborative leadership role, you’ll oversee the Boise State Shuttle program, lead and develop a team of shuttle drivers, manage fleet maintenance and operational safety, and monitor budgets, compliance, and performance reporting. You’ll also partner with university departments and regional transportation agencies to improve service, expand active transportation options, and support innovative transportation planning initiatives. From strengthening daily operations to identifying opportunities for greater efficiency and ridership, you’ll help create safe, reliable, and welcoming transportation experiences for students, employees, and visitors.

Campus Security Authority:
This position is identified as a “Campus Security Authority (CSA)” per the federal law known as the Clery Act. Per this law, the employee is required to report any crimes that he/she becomes aware of to the Clery Compliance Officer. Additionally, CSAs are required to complete annual training prescribed by the Clery Compliance Officer.

This position is not eligible for remote/hybrid work schedule.

This position is not eligible for VISA sponsorship.

Boise State University’s Department of Public Safety is responsible for more than “people safety.” In addition to university Security, our team includes the university's Emergency Management Department, Transportation (Shuttle buses and the Cycle Learning Center) and Parking, and Integrated Security Technology. Department of Public Safety employees are responsible for the safety of everyone on campus through a variety of programs. We believe in supporting our team members in all roles of their life.

We offer flexible scheduling, competitive pay rates, meaningful and impactful work, and healthy teams. Public Safety will encourage you to take time doing what is most important to you, whether that is spending time with family, traveling, or increasing your education. We want the best employees. If you are a high performer who's gotten lost at other organizations who just don't seem to get it, come meet us.

We are different and always seeking ways to improve.

Provides direct supervision typically to professionals or skilled technical employees at the entry or intermediate level. Functions as advisor to unit and administration and sets goals and objectives for team members for achievement of operational results. Analyzes and resolves problems through drawing from prior experiences. Interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge.

Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental goals and objectives.

• Provides leadership and management.
• Manages employee scheduling, work assignments, communication, and personnel development.
• Evaluates employees performance, gives regular feedback, and conducts annual performance reviews.
• Monitors work activities to ensure compliance with policies and procedures.
• Makes recommendations for changes and improvements to existing standards, policies and procedures.
• Oversees budget.
• Lead the development of new programs, policies and other special assignments related to the event parking operations as needed.
• Manages the program and operations for the Boise State campus and off-site locations.
• Design educational staff training modules that include detailed job orientation at the start of employment as well as through regular staff meetings and ongoing training to ensure regulatory compliance.
• D…