Clinical Program Manager

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of Pharma Cord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications.

Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients.

The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit

The Clinical Program Manager will serve as the primary client contact for pharmaceutical program(s). This includes managing the day-to-day activity of the program and supervising the assigned program staff including other clinical leadership. To succeed, this person will maintain extensive interaction with internal and external customers, help define and execute the work plan for program staff, have significant clinical and non-clinical contribution to the strategic plan for the program(s), and be accountable for the proper execution of contract terms for assigned program(s).

The Market Access Clinical Program Manager reports to the Director of Clinical Services with a dotted line to the Program Director (unless the Program Director is part of the clinical department) within Valeris' HUB Services organization.

• Mobilize internal and external stakeholders with respect to program design, program improvements and/or changes
• Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget
• Manage the client relationship, gaining trust and building rapport
• Manage day-to-day activity of program operations, including supervision of staff
• Strong ability to prioritize and manage personal schedule as well as the schedules of others
• Work cross-functionally with internal stakeholders for program operational responsibilities
• Directly or through supervisors, drive assigned performance responsibilities of team and team members
• Contribute to the analysis and writing of client reports and other deliverables
• Monitor and report on program statistics and metrics used to measure the performance of team members, teams, and the overall program
• Presentation of program data, information and insight to internal and external customers on a regular basis
• Escalate issues that put the program’s course in jeopardy of not delivering to contracted standards
• Participate with Hub Services leadership and client team on initiatives to improve process and performance
• Travel on a limited basis to and attend related meetings/conferences as required
• Participate in interviewing prospective employees, evaluating current employees, and training employees
• Provide verbal and written feedback to team members based on performance reviews, statistics, QA results, and observed behaviors
• On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
• Ensure all SOPs are followed with consistency
• May assist with requirements identification, specifications development and User Acceptance Testing to support program and other…