RMA Technician

About this opportunity:

• Job Location:
  
  Nampa, Idaho
• Ericsson Enterprise Wireless Solutions Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E-3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position.

Ericsson Enterprise Wireless Solutions is a team of authentic, hard-working, and innovative people driven by a shared vision to Connect Beyond the limits of wired networks. We help customers — big and small, across industries and around the world — utilize LTE and 5G cellular technology to connect people, places, and things, anywhere. We’re at the forefront of the Wireless WAN and 5G — the next big waves in networking — and we remain as hungry and humble as the day we started.

If you’re hungry to be part of something big, come join us.

We are looking for an RMA Technician with hands on experience troubleshooting electronics and documenting product issues. You will be responsible for testing, verifying, and refurbishing incoming RMA units from the field in a timely manner to help us improve our products. This position interacts with and supports the production and quality teams with troubleshooting and root cause analysis. The successful candidate will enjoy working for an innovative Company with smart, passionate people who work hard, have fun and are driven to continuously improve!

• Evaluate, troubleshoot, and test customer returned product
• Repair and refurbish product to production level quality
• Identify reoccurring issues and share knowledge with others to assist with defect prevention
• Maintain acceptable levels of RMA inventory
• Create & maintain device test records using a CRM
• Support other departments within Operations as needed
• Participate in continuously improving the RMA department and RMA process

• Education:
  
  High School diploma, general education degree, or equivalent
• Ability to use common hand tools and testing tools
• Ability to type at least thirty (30) WPM
• Ability to work both independently and as a team
• Knowledge of administrative procedures
• Knowledge of Microsoft Office including Word, Excel, Power Point
• General knowledge of relevant computer application
• Able to properly lift and maneuver boxes/products weighing up to thirty-five (35) pounds

• Education:
  
  Associates or Technical School degree
• Strong problem analysis and problem-solving (critical thinking)
• Electronics device troubleshooting.
• Experience with IP Networking
• Ability to clearly articulate troubleshooting process

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr

DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties…